Remote Inside Sales Representative

Summary

Leaf Home is a leading provider of home improvement services and products, dedicated to transforming complex projects into seamless experiences. The Remote Inside Sales Representative will be responsible for engaging potential customers, addressing their needs, and scheduling in-home consultations to facilitate sales.

Responsibilities

• Initiate outbound calls for customer leads generated from the canvassing team
• Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation
• Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
• De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
• Exceed customer service expectations by providing an outstanding experience to every potential customer
• Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
• Promote teamwork through consistency, reliability, and group cohesiveness
• Must hold a valid driver's license
• Performs other duties as assigned by supervisor

Skills

• High School Diploma or equivalent
• Must possess effective verbal and written communication skills and other web-based programs
• Must possess multi-tasking proficiency in ability to type while speaking to customers
• Ability to work independently as well as in a team environment
• Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
• Ability to adapt to new situations and learn quickly
• High level of flexibility in a constantly changing environment
• Ability to make decisions quickly by balancing company guidelines and customer needs
• High degree of dependability, motivation, and flexibility
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status)
• Must hold a valid driver's license
• Previous experience in a dynamic call center or customer service role
• Home Improvement knowledge and or experience

Qualifications

Must Haves

• High School Diploma or equivalent
• Must possess effective verbal and written communication skills and other web-based programs
• Must possess multi-tasking proficiency in ability to type while speaking to customers
• Ability to work independently as well as in a team environment
• Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
• Ability to adapt to new situations and learn quickly
• High level of flexibility in a constantly changing environment
• Ability to make decisions quickly by balancing company guidelines and customer needs
• High degree of dependability, motivation, and flexibility
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status)
• Must hold a valid driver's license

Nice to Haves

• Previous experience in a dynamic call center or customer service role
• Home Improvement knowledge and or experience

Benefits

• Industry-best compensation packages
• Fully paid health, dental, and vision insurance
• 401k with company match
• Paid time off including paid parental leave
• Individualized career development programs
• On-demand lunch program
• Childcare assistance
• Free gym membership
• Employee assistance programs, including legal, financial planning, and counseling
• Employee discount marketplace
• Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee
• Medical, Dental, and Vision benefits after 90 days
• 401k Savings Plan
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
• Childcare benefits to support families
• Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.
• Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.
• Gym membership compensation – your insurance will help cover the cost of your gym membership!
• Groups like Vet Connect & the Women’s Committee to help you get involved and to provide resources for your success