Summary
Leidos is an industry and technology leader serving government and commercial customers with digital and mission innovations. The company is seeking a Software Asset Management Analyst to manage the software asset lifecycle, ensure license compliance, optimize costs, and maintain accurate entitlement data using ServiceNow SAM Pro. The role also supports audits, data quality, system improvements, and collaboration with ServiceNow developers.
Responsibilities
- Administer ServiceNow SAM Pro as a Software Asset Management Analyst to enable accurate software installation discovery, ensure license compliance, and support end-to-end asset lifecycle management
- Create, manage, and maintain software entitlements, including accurate license models, ensuring proper license distribution , and terms of use, in relation to ServiceNow managed contracts
- Perform software license reconciliation to compare entitlements against deployments and usage
- Monitor software consumption and identify opportunities for license optimization and cost savings
- Ensure data quality by analyzing integrations with discovery tools (e.g., SCCM, JAMF, Intune, Nexthink); proactively identify, analyze, and resolve defects through root cause analysis and continuous monitoring
- Facilitate internal and external audits by delivering precise entitlement, deployment, and usage data through validated asset records and system reporting
- Collaborate with ServiceNow developers, leveraging knowledge of the SDLC to define requirements, conduct user acceptance testing, analyzing system behavior, and troubleshoot defects
- Assist in driving continuous improvement by identifying process gaps and recommending areas to gain efficiency through system automation
- Share your knowledge of Software Asset Management best practices to improve company processes
Skills
- This position requires U.S. Citizenship
- Bachelor's degree in information technology, Business, or a related field. Equivalent relevant experience may be considered in lieu of degree
- Minimum 2 years of experience in Software Asset Management, with at least 1 year specifically using ServiceNow SAM Pro
- Outstanding communication and analytical skills
- Advanced Microsoft Office skills, particularly PowerPoint and Excel (pivot tables, charts, formulas)
- Excellent critical thinking and problem-solving skills
- Strong attention to detail and ability to manage multiple priorities effectively in a fast-paced environment
- ServiceNow Certifications and/or Training
- IAITAM Certifications
- Experience with cloud/SaaS asset management (Microsoft 365, Adobe Creative Cloud, AWS, etc.)
- Knowledge of complex licensing models – Oracle and Microsoft
- Experience supporting internal or external license audits
- Understanding of CMDB and its relationship to software entitlements
- Familiarity with ISO/IEC 19770
Qualifications
Must Haves
- This position requires U.S. Citizenship
- Bachelor's degree in information technology, Business, or a related field. Equivalent relevant experience may be considered in lieu of degree
- Minimum 2 years of experience in Software Asset Management, with at least 1 year specifically using ServiceNow SAM Pro
- Outstanding communication and analytical skills
- Advanced Microsoft Office skills, particularly PowerPoint and Excel (pivot tables, charts, formulas)
- Excellent critical thinking and problem-solving skills
- Strong attention to detail and ability to manage multiple priorities effectively in a fast-paced environment
Nice to Haves
- ServiceNow Certifications and/or Training
- IAITAM Certifications
- Experience with cloud/SaaS asset management (Microsoft 365, Adobe Creative Cloud, AWS, etc.)
- Knowledge of complex licensing models – Oracle and Microsoft
- Experience supporting internal or external license audits
- Understanding of CMDB and its relationship to software entitlements
- Familiarity with ISO/IEC 19770
Benefits
- This position allows for full-time telework from any U.S. based location.
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement