Intake Coordinator

Summary

Luminare Health is a healthcare organization focused on making healthcare simpler, better, and more affordable. The Intake Coordinator provides quality service by triaging telephone, written, and electronic inquiries from employees, members, providers, and clients regarding pre-certification requests, benefit verification, and status requests.

Responsibilities

• Accurately and respectfully triaging telephone, written and electronic inquiries from employees/members, providers and clients
• Communicate in a positive and effective manner in both oral and written communication
• Read and interpret documents, criteria, instructions, and policy & procedure manuals
• Write/create routine correspondence and reports
• Speak effectively with clients, physicians, providers, families in crisis and community agencies as well as co-workers and senior management
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Compute rate, ratio and percent
• Apply common sense understanding to carry out instruction furnished in written, oral or diagram form
• Deal with problems involving several concrete variables in standardized situations
• Evaluate problems, develop alternative solutions and identify trends and patterns
• Capable of working in an environment that requires organization and prioritization in order to address time sensitive assignments
• Excellent interpersonal skills
• Perform multiple tasks simultaneously
• Maintain high level of confidentiality, flexibility and willingness to learn new tasks
• Work in a dynamic team-oriented environment
• Work independently with minimal supervision or instruction

Skills

• High School Diploma or GED equivalent
• Communicate in a positive and effective manner in both oral and written communication
• Read and interpret documents, criteria, instructions, and policy & procedure manuals
• Write/create routine correspondence and reports
• Speak effectively with clients, physicians, providers, families in crisis and community agencies as well as co-workers and senior management
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Compute rate, ratio and percent
• Apply common sense understanding to carry out instruction furnished in written, oral or diagram form
• Deal with problems involving several concrete variables in standardized situations
• Evaluate problems, develop alternative solutions and identify trends and patterns
• Capable of working in an environment that requires organization and prioritization in order to address time sensitive assignments
• Excellent interpersonal skills
• Perform multiple tasks simultaneously
• Maintain high level of confidentiality, flexibility and willingness to learn new tasks
• Work in a dynamic team-oriented environment
• Work independently with minimal supervision or instruction
• Medical coding and/or transcription certification
• Previous experience in a healthcare or insurance environment
• Previous experience in a call center
• Experience with Microsoft Office

Qualifications

Must Haves

• High School Diploma or GED equivalent
• Communicate in a positive and effective manner in both oral and written communication
• Read and interpret documents, criteria, instructions, and policy & procedure manuals
• Write/create routine correspondence and reports
• Speak effectively with clients, physicians, providers, families in crisis and community agencies as well as co-workers and senior management
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Compute rate, ratio and percent
• Apply common sense understanding to carry out instruction furnished in written, oral or diagram form
• Deal with problems involving several concrete variables in standardized situations
• Evaluate problems, develop alternative solutions and identify trends and patterns
• Capable of working in an environment that requires organization and prioritization in order to address time sensitive assignments
• Excellent interpersonal skills
• Perform multiple tasks simultaneously
• Maintain high level of confidentiality, flexibility and willingness to learn new tasks
• Work in a dynamic team-oriented environment
• Work independently with minimal supervision or instruction

Nice to Haves

• Medical coding and/or transcription certification
• Previous experience in a healthcare or insurance environment
• Previous experience in a call center
• Experience with Microsoft Office

Benefits

• Remote work arrangement
• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Annual incentive bonus plan, subject to the terms and conditions of the plan