Field Service Engineer 2

Summary

Makino is a world leader in metal-cutting and machining technology, enabling customers to achieve high quality and fast time to market. The Field Service Engineer 2 will travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tools and controls, while providing technical support, documentation, preventive maintenance, and training.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tool equipment and controls
• Use online technical documentation, manuals, and vendor resources to research and resolve machine issues
• Complete and submit accurate documentation to Makino and customers regarding machine status, repairs, and installations
• Perform and promote preventive maintenance on customer equipment and provide after‑sales technical support and training
• Maintain an in‑depth understanding of the machine tool industry and the Makino product lines
• Participate in training on CNC repair and Makino equipment during onboarding

Skills

• Direct hands-on experience service, installing, troubleshooting, and maintaining Makino CNC machine tools is required.  Candidates with equivalent experience with other high-end CNC machine tool platforms will also be considered
• Ability to read and interpret technical drawings and schematics
• Proficiency with software tools (e.g., Microsoft Office); role requires regular use of a laptop, smartphone, and various applications
• Strong technical, communication, and presentation skills
• Willingness to work flexible hours with travel throughout a regional territory. *(Technicians are dispatched from home to customer locations.)*
• Ability to move throughout customer and company premises
• Ability to focus and prioritize multiple tasks and responsibilities
• Ability to bend, twist, stoop, reach, and lift materials up to 50 lbs
• Frequent use of hands and arms for fine motor tasks
• Visual capability including close, distance, peripheral, and depth perception
• Ability to remain composed and professional in stressful situations

Qualifications

Must Haves

• Direct hands-on experience service, installing, troubleshooting, and maintaining Makino CNC machine tools is required.  Candidates with equivalent experience with other high-end CNC machine tool platforms will also be considered
• Ability to read and interpret technical drawings and schematics
• Proficiency with software tools (e.g., Microsoft Office); role requires regular use of a laptop, smartphone, and various applications
• Strong technical, communication, and presentation skills
• Willingness to work flexible hours with travel throughout a regional territory. *(Technicians are dispatched from home to customer locations.)*
• Ability to move throughout customer and company premises
• Ability to focus and prioritize multiple tasks and responsibilities
• Ability to bend, twist, stoop, reach, and lift materials up to 50 lbs
• Frequent use of hands and arms for fine motor tasks
• Visual capability including close, distance, peripheral, and depth perception
• Ability to remain composed and professional in stressful situations

Benefits

• Makino provides a company vehicle; gas and travel expenses are covered.
• Market-competitive health benefits, dental and vision, company-paid life insurance/short- and long-term disability.
• 3 weeks of vacation to start
• Bonus plan
• 11 company paid holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events, perks, and assistance programs