Field Engineer - Emergency Call Handling

Summary

Motorola Solutions develops technologies that help keep people and communities safer. The Field Engineer will implement, configure, test, and support on-premise and cloud-hosted Emergency Call Handling solutions, including troubleshooting connectivity, documenting changes, and supporting customers during deployments.

Responsibilities

• Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications
• Performs site verification testing prior to cutting a site into a production environment
• Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment
• Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project
• Ensures that installation/quality issues are resolved in a timely and efficient manner
• Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades
• Participates in pre-contract oral presentations and customer negotiations as required
• Maintains subject matter expert skills in emerging cloud-native public safety technologies

Skills

• * High School diploma, or G.E.D. or Associates, and Bachelor's degree
• * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• * Bachelor's Degree in Engineering, IT, Software Engineering, or Technology
• * 3+ plus years of deployment and integration of complex IP products and systems
• * Experience with Cloud Platforms and Deployment Models (e.g., Azure, AWS, or Private Cloud environments)
• * Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory)
• * Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) preferred
• * CompTIA Network+ AND Security+
• * Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+
• * Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016
• * Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2
• * Workstation Operating Systems, specifically Windows 7 & 10
• * Linux
• * Network Switches, preferably with Cisco IOS
• * Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate
• * Server hardware / Workstation hardware
• * Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred
• * Exercises judgment in the selection of methods and techniques for obtaining solutions
• * Ability to apply critical thinking skills to solve problems and make decisions

Qualifications

Must Haves

• * High School diploma, or G.E.D. or Associates, and Bachelor's degree
• * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Nice to Haves

• * Bachelor's Degree in Engineering, IT, Software Engineering, or Technology
• * 3+ plus years of deployment and integration of complex IP products and systems
• * Experience with Cloud Platforms and Deployment Models (e.g., Azure, AWS, or Private Cloud environments)
• * Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory)
• * Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) preferred
• * CompTIA Network+ AND Security+
• * Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+
• * Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016
• * Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2
• * Workstation Operating Systems, specifically Windows 7 & 10
• * Linux
• * Network Switches, preferably with Cisco IOS
• * Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate
• * Server hardware / Workstation hardware
• * Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred
• * Exercises judgment in the selection of methods and techniques for obtaining solutions
• * Ability to apply critical thinking skills to solve problems and make decisions

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave