Field Engineer - Arkansas

Summary

Motorola Solutions is a global leader in professional mobile communications systems, dedicated to enhancing safety through technology. The Field Engineer will be responsible for implementing complex communication systems and providing technical support, including troubleshooting and optimizing RF and broadband architecture. This role requires collaboration with various teams to ensure successful system design and implementation.

Responsibilities

• Team with Engineering, Project Management, and Sales personnel to effectively design, implement, optimize, test, cutover, and document advanced communication systems that meet or exceed customer expectations
• Provide weekly reports of activities and accomplishments
• Utilizes system design drawings, planners, and product documentation to oversee the onsite installation of network, server, and RF equipment. Provides as-built information for the final system documentation package
• Utilizes network design tools, formalized process documents, and customer input to perform onsite and remote configuration of network, server, RF, and databases. Provides as-configured documentation and baseline reports
• Utilizes system logs and tools to perform onsite and remote troubleshooting of networks, servers, databases, and RF infrastructure. Verifies system logs and event monitoring applications are clear of any faults
• Utilizes product and system test plans to perform acceptance testing. Corrects any deficiencies found during testing. Provides accepted test results for the final system documentation package
• Utilizes product specifications, FCC license data, and design parameters to perform performance verification/optimization of advanced digital and legacy analog RF infrastructure. Provides baseline measurement data and accepted test results for the final system documentation package
• Utilizes project design drawings and customer current system information to design/develop solutions to difficult technical issues encountered as part of system implementation, upgrades, or support issues
• Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results

Skills

• 4+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Two-Way Radio experience, Wired/Wireless Communication Systems, Motorola equipment, Telecommunications, Public Safety, Engineering, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
• Must have excellent communication skills and always present a professional image
• Must have a valid driver's license and no traffic violations
• Willing to travel extensively as needed (>75%)
• Unique combinations of multi-site RF communications systems and computer/networking skills are required
• Strong knowledge of LAN/WAN IP networks, and must be proficient in computer network installation, configuration, and maintenance of systems including cabling, routers, switches, and firewalls
• Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+, Server Operating Systems, specifically Windows Server 2008 R2, 2012 R2 and 2019, Workstation Operating Systems, specifically Windows 7 & 10, Switches, routers, firewalls, specifically HP and Juniper
• Knowledge of secure products/protocols (KMF, KVL, AES)
• Knowledge of RF systems, such as transmitters, receivers, filters, and antenna networks
• Experience working on Project 25 products (trunked and conventional)
• Demonstrate systems experience and have related experience with the following equipment: Motorola base stations (Quantar, G-Series), Motorola consoles (MCC7500, AXS), Astro25 Master Site equipment, Astro 25 Multisite and ASR equipment, Channel Banks and T1 Circuits
• Knowledge of standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques
• Experience with logging recording systems
• Skilled in the use of various communications test equipment including: Communication system analyzers (S412E LMR Master, Viavi 3920B), RF Power Sensor, Ethernet test sets (Anritsu 9090A, VeeX MTX150, T-BERD 5800), T1 test sets, TIMS (Transmission Impairment Measurement Set)
• Experience with Motorola subscribers (APX, APX Next), and CPS programming software
• Highly computer literate with proficiency in MS Word, Excel, PowerPoint, Access, and Google G-Suite applications
• Strong self-management skills and 'people' skills to work closely with Motorola's customers and partner community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Able to operate under stressful situations to resolve customer problems quickly
• Ideally, the individual should have or be pursuing at least one industry network certification. Examples include: CompTIA Network+, CompTIA Security+, Juniper JNCIA, Cisco CCNA, Nokia NRS1

Qualifications

Must Haves

• 4+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Two-Way Radio experience, Wired/Wireless Communication Systems, Motorola equipment, Telecommunications, Public Safety, Engineering, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
• Must have excellent communication skills and always present a professional image
• Must have a valid driver's license and no traffic violations
• Willing to travel extensively as needed (>75%)

Nice to Haves

• Unique combinations of multi-site RF communications systems and computer/networking skills are required
• Strong knowledge of LAN/WAN IP networks, and must be proficient in computer network installation, configuration, and maintenance of systems including cabling, routers, switches, and firewalls
• Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+, Server Operating Systems, specifically Windows Server 2008 R2, 2012 R2 and 2019, Workstation Operating Systems, specifically Windows 7 & 10, Switches, routers, firewalls, specifically HP and Juniper
• Knowledge of secure products/protocols (KMF, KVL, AES)
• Knowledge of RF systems, such as transmitters, receivers, filters, and antenna networks
• Experience working on Project 25 products (trunked and conventional)
• Demonstrate systems experience and have related experience with the following equipment: Motorola base stations (Quantar, G-Series), Motorola consoles (MCC7500, AXS), Astro25 Master Site equipment, Astro 25 Multisite and ASR equipment, Channel Banks and T1 Circuits
• Knowledge of standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques
• Experience with logging recording systems
• Skilled in the use of various communications test equipment including: Communication system analyzers (S412E LMR Master, Viavi 3920B), RF Power Sensor, Ethernet test sets (Anritsu 9090A, VeeX MTX150, T-BERD 5800), T1 test sets, TIMS (Transmission Impairment Measurement Set)
• Experience with Motorola subscribers (APX, APX Next), and CPS programming software
• Highly computer literate with proficiency in MS Word, Excel, PowerPoint, Access, and Google G-Suite applications
• Strong self-management skills and 'people' skills to work closely with Motorola's customers and partner community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Able to operate under stressful situations to resolve customer problems quickly
• Ideally, the individual should have or be pursuing at least one industry network certification. Examples include: CompTIA Network+, CompTIA Security+, Juniper JNCIA, Cisco CCNA, Nokia NRS1

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave