Technical Support Intern

Summary

The City of Wichita is seeking a Technical Support Intern to support various divisions within the IT Department through a rotational internship. The intern will gain hands-on experience by working across multiple functional teams including Service Desk, Application Development, and Data Science.

Responsibilities

• Learn first-tier technical support for end users
• Assist with troubleshooting hardware, software, and network access issues
• Log and track support tickets and resolutions
• Assist in coding, testing, and debugging software
• Participating in agile development cycles and sprint reviews
• Assist the development team with documentation and QA tasks
• Learn application functionality and user issues
• Assist with responding to and resolving support tickets
• Contribute to training guides and knowledge base documentation
• Collaborate with departments to gather business needs
• Assist with requirement analysis and project scoping
• Help evaluate performance metrics of IT solutions
• Assist with collecting, analyzing, and managing geospatial data
• Support mapping and data visualization tasks
• Assist with GIS layers and databases
• Learn to analyze datasets using tools like SQL, Python, or Excel
• Assist in creating dashboards and reports
• Assist in statistical and predictive modeling efforts
• Learn IT operations including system and server monitoring
• Assist with asset management, patching, and system administration
• Learn ITIL-based workflows like change and incident management
• Learn configuration and maintenance of network infrastructure
• Assist with monitoring switches, routers, and firewalls
• Participating in network documentation and performance analysis
• Assist in troubleshooting and maintaining SCADA components
• Learn security and compliance practices for critical infrastructure systems
• Assist with cybersecurity monitoring and incident response tasks
• Participate in maintaining security policies and awareness initiatives
• Assist with cybersecurity monitoring and incident response tasks
• Learn vulnerability scanning and remediation tracking
• Participate in maintaining security policies and awareness initiatives
• Learn access controls and security configurations on systems and applications
• Assist on basic audits of user permissions and software compliance
• Assist with reviewing and applying security patches and updates
• Document and track security incidents and preventative actions

Skills

• Must be in a higher education program
• Must be able to provide a current enrollment schedule each semester
• Strong communication skills both orally and in writing
• Strong interpersonal skills. Ability to develop and maintain effective working relationships with associates, representatives of other organizations, and/or the public
• Logical and analytical thinking abilities
• Adaptability to different technical environments
• Ability to work independently and in a team
• Attention to detail and good organizational habits
• Willingness to learn new systems and processes
• Professionalism and respect for confidentiality
• Ability to follow established procedures and instructions
• Valid Kansas Driver's License
• May require the ability to work outdoors in inclement weather
• May require ability to cover uneven terrain, go up and down stairs, and otherwise maneuver around construction sites
• Ability to safely perform the physical requirements for the specific internship assignment
• An employee will not pose a direct threat to the health or safety of other individuals in the workplace
• Must be currently enrolled at an accredited college or university pursuing an undergraduate degree in Computer Science, Information Technology, Geographic Information Systems (GIS), Data Science, or Engineering
• Must have Junior or Senior standing at the time of the internship
• 6 months of experience using Microsoft Office tools as part of prior work experience, classroom projects, or documented academic assignments
• Must have a valid Kansas Driver's License
• Ability to lift and carry objects weighing up to 50lbs
• Must be legally authorized to work in the United States without the need of a sponsorship
• Completion of at least one introductory college-level IT course
• 6 months of hands-on experience with IT systems through documented projects, internships, or work
• Completion of at least one course, lab, or a minimum of 6 months of work experience (internship, part-time, or volunteer) in any of the following areas: Help Desk operations or technical support (Eg. ServiceNow), Programming languages (e.g., Python, JavaScript, C#), GIS platforms (e.g., ArcGIS, QGIS), Data management and visualization, including tools such as SQL, Power BI, or Tableau, Networking basics (e.g., TCP/IP, Cisco, firewalls) SCADA or industrial control systems

Qualifications

Must Haves

• Must be in a higher education program
• Must be able to provide a current enrollment schedule each semester
• Strong communication skills both orally and in writing
• Strong interpersonal skills. Ability to develop and maintain effective working relationships with associates, representatives of other organizations, and/or the public
• Logical and analytical thinking abilities
• Adaptability to different technical environments
• Ability to work independently and in a team
• Attention to detail and good organizational habits
• Willingness to learn new systems and processes
• Professionalism and respect for confidentiality
• Ability to follow established procedures and instructions
• Valid Kansas Driver's License
• May require the ability to work outdoors in inclement weather
• May require ability to cover uneven terrain, go up and down stairs, and otherwise maneuver around construction sites
• Ability to safely perform the physical requirements for the specific internship assignment
• An employee will not pose a direct threat to the health or safety of other individuals in the workplace
• Must be currently enrolled at an accredited college or university pursuing an undergraduate degree in Computer Science, Information Technology, Geographic Information Systems (GIS), Data Science, or Engineering
• Must have Junior or Senior standing at the time of the internship
• 6 months of experience using Microsoft Office tools as part of prior work experience, classroom projects, or documented academic assignments
• Must have a valid Kansas Driver's License
• Ability to lift and carry objects weighing up to 50lbs
• Must be legally authorized to work in the United States without the need of a sponsorship

Nice to Haves

• Completion of at least one introductory college-level IT course
• 6 months of hands-on experience with IT systems through documented projects, internships, or work
• Completion of at least one course, lab, or a minimum of 6 months of work experience (internship, part-time, or volunteer) in any of the following areas: Help Desk operations or technical support (Eg. ServiceNow), Programming languages (e.g., Python, JavaScript, C#), GIS platforms (e.g., ArcGIS, QGIS), Data management and visualization, including tools such as SQL, Power BI, or Tableau, Networking basics (e.g., TCP/IP, Cisco, firewalls) SCADA or industrial control systems