Account Manager | AI Startup | Madrid (Hybrid)

Summary

Pleez provides an AI-powered platform that uses delivery data, machine learning, and automation to help restaurants improve their delivery performance. The Account Manager will manage a portfolio of restaurant clients, maximize platform value, identify growth opportunities, support delivery operations, and collaborate with Customer Success, Sales, and Product teams.

Responsibilities

• As an Account Manager at Pleez, you will own a portfolio of restaurant clients and ensure they extract maximum value from our AI-powered platform
• Your goal is simple: help restaurants grow their delivery performance through data, insights, and operational excellence
• You will be the main point of contact for your accounts, guiding them, supporting them, spotting opportunities, and ensuring their delivery channels run on auto-pilot
• You will collaborate closely with our Customer Success, Sales, and Product teams, actively solve client challenges, and help improve processes as we scale across Europe

Skills

• 1–3 years of experience in Account Management, Customer Success, or managing client portfolios (preferably in SaaS, hospitality, or delivery platforms)
• Customer-obsessed — you deeply care about client outcomes and long-term relationships
• Detail-oriented and structured — you follow up, follow through, and stay on top of multiple moving pieces
• Strong communication and relationship-building skills — clients trust you
• Comfortable working with data, metrics, and performance dashboards
• Commercial mindset — you can spot upsell opportunities, understand client needs, and push for adoption
• Problem solver — proactive, resourceful, and fast at unblocking issues
• Thrive in a fast-paced, high-ownership environment
• Fluent in Spanish, with strong English (B2+)

Qualifications

Must Haves

• 1–3 years of experience in Account Management, Customer Success, or managing client portfolios (preferably in SaaS, hospitality, or delivery platforms)
• Customer-obsessed — you deeply care about client outcomes and long-term relationships
• Detail-oriented and structured — you follow up, follow through, and stay on top of multiple moving pieces
• Strong communication and relationship-building skills — clients trust you
• Comfortable working with data, metrics, and performance dashboards
• Commercial mindset — you can spot upsell opportunities, understand client needs, and push for adoption
• Problem solver — proactive, resourceful, and fast at unblocking issues
• Thrive in a fast-paced, high-ownership environment
• Fluent in Spanish, with strong English (B2+)

Benefits

• Hybrid model
• Private health insurance
• Real career growth opportunities — your success fuels ours.