3416 | Agave | Customer Solutions Engineer

Summary

Recruiting from Scratch is representing a high-growth startup in the SaaS industry that is revolutionizing customer engagement through innovative technology solutions. The Customer Solutions Engineer will lead customer journeys, troubleshoot technical issues, and manage implementations to ensure client success.

Responsibilities

• Lead customer journeys from initial demo through onboarding, go-live, and ongoing success, ensuring excellent outcomes at every stage
• Collaborate closely with internal teams to troubleshoot technical issues and ensure seamless implementations and integrations for clients
• Create and maintain customer-facing documentation, FAQs, and enablement materials to enhance user experience and support
• Manage multiple concurrent implementations (20-30+) while maintaining attention to detail and meeting project deadlines
• Drive process improvements to standardize and scale onboarding and implementation procedures, enhancing efficiency and customer satisfaction

Skills

• 1-5 years of experience in consulting, customer success, implementations, or solutions engineering, preferably at a VC-backed startup or elite environment
• Proven ability to demo and implement B2B SaaS products, showcasing strong technical aptitude and problem-solving skills
• Demonstrated ownership of customer outcomes, with a track record of accelerating onboarding, improving adoption, or reducing churn
• Highly organized project manager with excellent communication skills, able to clearly convey complex technical concepts to customers and internal teams
• Familiarity with construction or accounting concepts, or experience with legacy systems is a plus
• Experience in creating customer documentation and enablement materials to support user adoption and engagement
• A passion for technology and a strong desire to work collaboratively in a fast-paced, customer-focused environment

Qualifications

Must Haves

• 1-5 years of experience in consulting, customer success, implementations, or solutions engineering, preferably at a VC-backed startup or elite environment
• Proven ability to demo and implement B2B SaaS products, showcasing strong technical aptitude and problem-solving skills
• Demonstrated ownership of customer outcomes, with a track record of accelerating onboarding, improving adoption, or reducing churn
• Highly organized project manager with excellent communication skills, able to clearly convey complex technical concepts to customers and internal teams

Nice to Haves

• Familiarity with construction or accounting concepts, or experience with legacy systems is a plus
• Experience in creating customer documentation and enablement materials to support user adoption and engagement
• A passion for technology and a strong desire to work collaboratively in a fast-paced, customer-focused environment

Benefits

• Flexible working arrangements
• A comprehensive benefits package designed to support work-life balance and professional growth
• Location: Remote / San Francisco, CA
• Office Type: Flexible