Sales Support Representative (Remote: Central & East Coast)

Summary

ResMed is a company focused on improving health and patient outcomes through innovative products and solutions. The Sales Support Representative sells products and solutions, executes account strategies, develops customer relationships, provides virtual support and education, coordinates service issue resolution, and documents activities in the CRM system.

Responsibilities

• The primary role of Sales Support professional is to sell ResMed's products and solutions to customers in an assigned territory and/or with specific accounts
• Execute account strategy as defined by sales leaders by planning and positioning ResMed products and solutions to attain sales objectives and quota
• Develop an understanding of customers’ business to identify needs and selling opportunities
• Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution
• Position ResMed products and services adoption to improve customer and patient outcomes
• Develop, and grow customer relationships within assigned accounts and account managers
• Ensure quality customer service and experience
• Act as the single point of customer contact to coordinate resolution of service incidents and escalation of technical issues
• Document activities within the Customer Relationship Management (CRM) system
• Work closely with the Sales Management team in evaluating business conditions and sales trends
• Develop and implement a proactive plan that involves service and support with Sales Management

Skills

• Candidates must be based in the Central or Eastern Time Zone and support customers in the Detroit, Chicago, Dallas, and New York City markets
• Team player with a strong work ethic and a can-do attitude
• Excellence in all forms of virtual communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies
• Proven experience working in a collaborative environment to achieve individual and team goals
• Motivated, execution and results focus with accountability for continuous improvement and attention to detail
• Demonstrated ability to provide excellent service internally and externally
• Self-starter with proven leadership qualities
• Demonstrated ability to develop and build strong customer relationships
• +1 years relevant business experience in B2B sales support; medical device industry experience and knowledge preferred
• BA/BS in a business discipline or equivalent experience

Qualifications

Must Haves

• Candidates must be based in the Central or Eastern Time Zone and support customers in the Detroit, Chicago, Dallas, and New York City markets
• Team player with a strong work ethic and a can-do attitude
• Excellence in all forms of virtual communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies
• Proven experience working in a collaborative environment to achieve individual and team goals
• Motivated, execution and results focus with accountability for continuous improvement and attention to detail
• Demonstrated ability to provide excellent service internally and externally
• Self-starter with proven leadership qualities
• Demonstrated ability to develop and build strong customer relationships

Nice to Haves

• +1 years relevant business experience in B2B sales support; medical device industry experience and knowledge preferred
• BA/BS in a business discipline or equivalent experience

Benefits

• Holistic benefits packages for employees scheduled to work 30 or more hours per week; this position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
• Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment.
• 11 paid holidays plus 3 floating days.
• Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
• Flexible work arrangements.
• Career growth opportunities in a dynamic, inclusive environment.