Renewal Specialist - SaaS Contracts

Summary

Sonatype is a software supply chain security company providing solutions for securing open-source software and managing software supply chains. The Renewal Specialist will proactively drive on-time software subscription renewals, engage customers on retention and expansion opportunities, and coordinate renewal quotes and ordering documents. The role also involves collaborating with Sales, Customer Success, and Accounting to support customer success and subscription profitability.

Responsibilities

• Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions
• Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options
• Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time renewal execution
• Educate customers on relevant subscription options based on their current and future product and service goals
• Coordinate the preparation of renewal quotes and ordering documents and ensure their mutual execution and processing per Sonatype’s policies and procedures
• Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied

Skills

• Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal
• Ability to discuss contract compliance, expansions, and product pricing with customers
• Extreme attention to detail to ensure customers execute contract paperwork accurately and on time
• Experience with [Salesforce.com](http://salesforce.com) or other CRM systems
• Ability to work odd hours and/or additional hours supporting global customers during times of critical volumes
• Interest in learning about modern software development and associated technologies

Qualifications

Must Haves

• Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal
• Ability to discuss contract compliance, expansions, and product pricing with customers
• Extreme attention to detail to ensure customers execute contract paperwork accurately and on time
• Experience with [Salesforce.com](http://salesforce.com) or other CRM systems
• Ability to work odd hours and/or additional hours supporting global customers during times of critical volumes
• Interest in learning about modern software development and associated technologies

Benefits

• Diversity & Inclusion Working Groups
• Parental Leave Policy
• Paid Volunteer Time Off (VTO)
• Flexible working practices