Summary
State Farm is an insurance and financial services company, and its agency is seeking an experienced Account Associate for a fully remote role. The position combines customer service and sales by managing policy changes, billing questions, renewals, customer communications, coverage recommendations, lead follow-up, and account documentation.
Responsibilities
- Service existing customer accounts, including policy changes, billing questions, and renewals
- Communicate with customers via phone, email, and text
- Identify coverage gaps and recommend appropriate insurance products
- Follow up on leads and opportunities while maintaining strong customer relationships
- Document activity and manage tasks across multiple systems
Skills
- State Farm experience required
- Prior experience working in a State Farm agency
- Comfortable balancing both sales and service responsibilities
- Strong communication and follow-up skills
- Organized, self-motivated, and able to work independently in a remote environment
- Licensed or able to maintain required insurance licensing
- Full-time preferred, but open to candidates seeking fewer than 40 hours per week
Qualifications
Must Haves
- State Farm experience required
- Prior experience working in a State Farm agency
- Comfortable balancing both sales and service responsibilities
- Strong communication and follow-up skills
- Organized, self-motivated, and able to work independently in a remote environment
- Licensed or able to maintain required insurance licensing
Nice to Haves
- Full-time preferred, but open to candidates seeking fewer than 40 hours per week
Benefits
- Birthday off
- Gym stipend
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
- Flexible schedule
- Health insurance
- 401(k) matching
- Fully remote
- Half-day Wednesdays
- A monthly gym stipend
- A monthly health stipend
- A 401(k) with company match
- A supportive and growth-focused environment where development is a priority