Full Cycle Account Executive

Summary

Steer provides software tools for automotive repair shops, including CRM, marketing, communications, scheduling, and customer retention solutions. The Full Cycle Account Executive will expand revenue within existing customer accounts by prospecting, conducting product demonstrations, managing the full sales cycle, and closing CRM and phone product upgrades.

Responsibilities

• Proactively call and engage existing Steer customers to uncover and close CRM and phones product upgrades
• Own the entire journey from initial outreach and discovery through product demos, proposals, negotiations, and closing
• Learn each shop’s goals and workflows to demonstrate how Steer’s platform directly solves their operational pain points
• Maintain an active, healthy pipeline with accurate forecasting and up-to-date opportunity records in the CRM
• Collaborate with customer-facing teams to review account history and ensure a smooth customer experience post-sale

Skills

• * **A Self-Starter:** You enjoy prospecting, take end-to-end ownership of your pipeline, and comfortably drive sales opportunities forward
• * **Empathetic & Professional:** You understand the reality of busy small business owners and can explain software benefits in clear, practical terms
• * **Resilient & Persistent:** You excel at handling objections, making outbound calls, and building momentum through consistent follow-through
• * **A Strong Communicator:** You excel at discovery, lead engaging product demonstrations, and confidently communicate value across all stages of a deal
• * **Organized & Disciplined:** You maintain meticulous pipeline records, manage customer conversations effectively, and follow up thoroughly
• * **Coachable:** You are self-directed, open to feedback, and driven to achieve and exceed your revenue quota
• * **Sales Ownership:** Proven experience owning and closing full-cycle sales opportunities, ideally in an expansion or account growth role
• * **Outbound Confidence:** Comfortable making proactive calls to generate revenue opportunities rather than relying on inbound leads
• * **Core Sales Skills:** Strong discovery, presentation, objection-handling, negotiation, and closing capabilities
• * **Quota Track Record:** Self-directed mindset with a history of meeting or exceeding activity and revenue goals
• * **SaaS & Product Background:** Experience selling SaaS, CRM, communications, or phone solutions
• * **Account Expansion:** Prior success growing revenue and expanding platform usage within an existing customer base
• * **Industry Experience:** Familiarity with automotive repair shops, home services, or other service-oriented businesses

Qualifications

Must Haves

• * **A Self-Starter:** You enjoy prospecting, take end-to-end ownership of your pipeline, and comfortably drive sales opportunities forward
• * **Empathetic & Professional:** You understand the reality of busy small business owners and can explain software benefits in clear, practical terms
• * **Resilient & Persistent:** You excel at handling objections, making outbound calls, and building momentum through consistent follow-through
• * **A Strong Communicator:** You excel at discovery, lead engaging product demonstrations, and confidently communicate value across all stages of a deal
• * **Organized & Disciplined:** You maintain meticulous pipeline records, manage customer conversations effectively, and follow up thoroughly
• * **Coachable:** You are self-directed, open to feedback, and driven to achieve and exceed your revenue quota
• * **Sales Ownership:** Proven experience owning and closing full-cycle sales opportunities, ideally in an expansion or account growth role
• * **Outbound Confidence:** Comfortable making proactive calls to generate revenue opportunities rather than relying on inbound leads
• * **Core Sales Skills:** Strong discovery, presentation, objection-handling, negotiation, and closing capabilities
• * **Quota Track Record:** Self-directed mindset with a history of meeting or exceeding activity and revenue goals

Nice to Haves

• * **SaaS & Product Background:** Experience selling SaaS, CRM, communications, or phone solutions
• * **Account Expansion:** Prior success growing revenue and expanding platform usage within an existing customer base
• * **Industry Experience:** Familiarity with automotive repair shops, home services, or other service-oriented businesses

Benefits

• 100% remote work
• 100% employer-paid medical insurance
• Flexible PTO with a 15-day minimum
• Generous parental leave
• FSA and HSA plans
• Equity options
• 401(k)
• Learning stipend
• Work-from-home equipment setup
• High-ownership culture with clear opportunities for career growth
• Commission