Account Manager (Full-Time)

Summary

STN Digital is a social-first agency serving brands in sports and entertainment. The Account Manager manages client relationships, executes social strategy, coordinates internal teams, oversees deliverables, supports project timelines, and identifies opportunities to grow client accounts.

Responsibilities

• Act as the liaison between clients and the STN team focusing on effective communication, fielding requests and partnering with other STN teams to fulfill the clients’ needs and hit their goals
• Have a deep understanding of the clients’ social landscape and brand guidelines
• Act as the client representation with the STN internal teams
• Develop and review work orders and route creative through the internal and client review process
• Consolidate and interpret client feedback for the creative team
• Ensure all STN deliverables ladder up to client objectives and expectations
• Maintain client-facing deliverables and internal docs including but not limited to call decks, budget trackers, chart notes and ideation docs
• Support client renewal efforts, driving towards our 85%+ client retention targets
• Identify expansion opportunities to grow existing client relationships
• Develop project timelines with Project Managers to guarantee client deadlines are met
• Task management and prioritization of client requests to ensure projects are delivered on time and at the highest quality
• Look for opportunities to work more efficiently as a team and offer suggestions to the Account Supervisor as needed
• Keep up to date on social best practices, creative trends, etc
• Offer creative solutions to our clients based on industry best practices and their business goals

Skills

• Experienced in a creative, marketing or social-first agency with a history of managing major client accounts over multiple years
• Have a deep understanding of the sports and entertainment landscape in order to deliver fresh and exciting ideas to clients
• Proven track record of successfully managing and growing client accounts
• Adept communication and interpersonal skills, able to effectively collaborate with cross-functional teams
• Skilled in the creative process and ability to provide creative direction and feedback
• Ability to handle multiple projects and deadlines simultaneously
• Immaculate attention to detail and eagerness to offer best-in-class service
• Strong presentation skills
• Adept understanding of current social media features, trends, and best practices
• Thrives in fast-moving, high-stakes environments and genuinely enjoys being in the room with clients
• 1-3 years relevant experience as an Account Manager or comparable role at an agency
• Has served as a trusted contact and resource for clients
• Immaculate attention to detail
• Comfortable working remotely for 40 hours/week with the understanding that working within the sports and entertainment industry will require evening and/or weekend work
• All San Diego-based employees fulfill hybrid expectations and come into STN HQ weekly on Tuesdays, in addition to other in-office events
• Occasional travel for client meetings, internal meetings or client on-sites required
• Sports and entertainment knowledge preferred

Qualifications

Must Haves

• Experienced in a creative, marketing or social-first agency with a history of managing major client accounts over multiple years
• Have a deep understanding of the sports and entertainment landscape in order to deliver fresh and exciting ideas to clients
• Proven track record of successfully managing and growing client accounts
• Adept communication and interpersonal skills, able to effectively collaborate with cross-functional teams
• Skilled in the creative process and ability to provide creative direction and feedback
• Ability to handle multiple projects and deadlines simultaneously
• Immaculate attention to detail and eagerness to offer best-in-class service
• Strong presentation skills
• Adept understanding of current social media features, trends, and best practices
• Thrives in fast-moving, high-stakes environments and genuinely enjoys being in the room with clients
• 1-3 years relevant experience as an Account Manager or comparable role at an agency
• Has served as a trusted contact and resource for clients
• Immaculate attention to detail
• Comfortable working remotely for 40 hours/week with the understanding that working within the sports and entertainment industry will require evening and/or weekend work
• All San Diego-based employees fulfill hybrid expectations and come into STN HQ weekly on Tuesdays, in addition to other in-office events
• Occasional travel for client meetings, internal meetings or client on-sites required

Nice to Haves

• Sports and entertainment knowledge preferred

Benefits

• Unlimited PTO, plus your birthday off
• 401(k) with company match up to 4%
• Medical insurance, with STN covering 70% of the base plan
• Dental and vision coverage available
• 12 weeks of paid parental leave
• Paid sick leave and 9 paid company holidays
• Wellness perks including a complimentary gym membership (24 Hour Fitness or ClassPass)
• Paid 1-hour mental health break each week
• Apple laptop and iPhone provided for work
• Employee Assistance Program for confidential personal and professional support