Outbound Call Center Representative

Summary

Surf Internet is seeking an Outbound Call Center Representative to proactively contact prospective and existing customers, generate sales opportunities, and promote products and services. The role focuses on consultative outbound sales, customer relationship management, follow-up communications, and achieving revenue and performance targets.

Responsibilities

• Conduct high-volume outbound calls to prospective and existing customers using company-provided lead lists and dialing systems
• Identify customer needs and recommend products, services, or upgrades that best fit those needs
• Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services
• Follow approved call scripts, sales processes, and compliance guidelines
• Accurately document customer interactions, dispositions, and sales activities within the CRM system
• Maintain detailed and up-to-date customer records
• Schedule appointments, callbacks, and follow-up activities as needed
• Stay informed about the latest services, products, and promotions available to customers
• Meet or exceed key performance indicators (KPIs) including call volume, contact rate, conversion rate, and revenue targets
• Participate in coaching sessions, training programs, and team meetings to continuously improve performance

Skills

• High school diploma or equivalent
• 1+ years of call center, inside sales, telemarketing, or customer service experience
• Strong verbal communication and active listening skills
• Ability to build rapport quickly with customers over the phone
• Basic computer proficiency, including HubSpot and Microsoft Office applications
• Strong organizational skills and attention to detail
• Ability to work independently while maintaining productivity standards
• Ability to thrive in a fast-paced, goal-oriented environment
• Previous outbound sales or lead generation experience
• Experience using automated dialing platforms and customer relationship management (CRM) systems
• Proven track record of achieving or exceeding sales goals

Qualifications

Must Haves

• High school diploma or equivalent
• 1+ years of call center, inside sales, telemarketing, or customer service experience
• Strong verbal communication and active listening skills
• Ability to build rapport quickly with customers over the phone
• Basic computer proficiency, including HubSpot and Microsoft Office applications
• Strong organizational skills and attention to detail
• Ability to work independently while maintaining productivity standards
• Ability to thrive in a fast-paced, goal-oriented environment
• Previous outbound sales or lead generation experience
• Experience using automated dialing platforms and customer relationship management (CRM) systems
• Proven track record of achieving or exceeding sales goals

Benefits

• Commission
• Fully remote work arrangement