Inbound Sales Representative

Summary

Rentokil North America is a provider of pest control and related services serving residential and business customers globally. The Inbound Sales Representative sells and upsells pest management services and products, manages inbound and outbound customer interactions, and meets sales and call-quality targets while maintaining customer-focused service.

Responsibilities

• Effectively manage inbound daily sales calls expectations
• Consistently maintain a 60% or better closing rate and convert customer call-ins to 60% or better into our Year Round Protection Plan
• Consistently achieve and exceed monthly Base Line Sales Target
• Clearly identify and execute the Inside Sales 6 Step Sales Approach
• Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours
• Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan
• Effectively Execute Residential Campaigns for both new and existing customers
• Execute outbound and SMS campaigns as needed. Needs are determined by inbound volume. During non-peak months, it may be necessary to support campaigns other than Inbound
• Call volume standards are 12-15 Calls per Hour
• Meet or exceed a monthly call quality sc
• Meet or exceed an average monthly call quality score above 75%
• Multi-tasking skills are essential

Skills

• Minimum High School diploma or GED required
• 1+ years successful experience at a rapidly growing professional sales organization
• 1+ years Call center experience
• Proven history of driving sales results and achieving goals
• Must possess superior verbal and written communication skills
• Experience in effectively collaborating with internal and external stakeholders
• Proven success in a dynamic, fast-paced environment

Qualifications

Must Haves

• Minimum High School diploma or GED required
• 1+ years successful experience at a rapidly growing professional sales organization
• 1+ years Call center experience
• Proven history of driving sales results and achieving goals
• Must possess superior verbal and written communication skills
• Experience in effectively collaborating with internal and external stakeholders
• Proven success in a dynamic, fast-paced environment

Benefits

• Benefits start day 1 for full-time colleagues with no waiting period.
• Performance incentives are offered for many roles.
• Multiple avenues to grow your career.
• Training and development programs available.
• Tuition reimbursement benefits for full-time colleagues.
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1.
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• A company mindset that prioritizes health, safety, and flexibility.
• Remote work arrangement.