Inside Sales Representative

Summary

The Helper Bees is a company focused on helping older adults stay home longer through data-driven in-home care services. The Inside Sales Representative will convert customers by conducting outreach, educating senior adults and their families, facilitating onboarding, managing follow-ups, and addressing churn escalations while meeting sales targets.

Responsibilities

• Conduct Outbound Calls: Proactively reach out to senior adults via phone to introduce and promote our products and services
• Build Relationships: Develop and maintain positive relationships with potential customers by understanding their needs, preferences, and concerns
• Product Knowledge: Stay well-informed about our products and services to effectively communicate their benefits and features to senior adults
• Customer Education: Educate senior adults and their families about the benefits offered. Guide members through THB’s marketplace platform to ensure they understand how to purchase products and services that meet their needs
• Customer Engagement: Listen attentively to customers, address their questions, and provide accurate information to help them make informed decisions
• Sales Targets: Meet and exceed weekly and monthly sales targets by effectively converting leads into customers
• Follow-Up: Conduct timely follow-up calls to ensure customer satisfaction and address any post-sale queries or issues
• Documentation: Accurately record customer interactions and sales activities in the CRM system
• Team Collaboration: Work closely with the sales team and other departments to share insights and improve sales strategies
• Other duties as assigned/necessary

Skills

• Ability to thrive in a fast paced environment
• Ability to handle objections and solve problems effectively
• Ability to engage customers with clear, concise, and compelling communication, effectively explaining product details in an easily understandable manner
• Comfort and adaptability when working with technology and learning new programs and computer systems
• Strong passion for helping others and problem-solving
• Excellent verbal and written communication skills with the ability to connect with senior adults empathetically
• Demonstrated patience and empathy when interacting with senior adults
• Strong listening skills and the ability to build rapport quickly
• Self-motivated with a positive attitude and a strong work ethic
• Flexibility to adapt to changing customer needs and sales strategies
• Must be 18 years of age or older
• Previous experience in sales, preferably outbound sales, with a track record of meeting or exceeding targets
• Experience working with senior adults or in a similar demographic is highly desirable
• Experience in the healthcare industry is a plus!
• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP)
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data
• High school diploma or equivalent preferred

Qualifications

Must Haves

• Ability to thrive in a fast paced environment
• Ability to handle objections and solve problems effectively
• Ability to engage customers with clear, concise, and compelling communication, effectively explaining product details in an easily understandable manner
• Comfort and adaptability when working with technology and learning new programs and computer systems
• Strong passion for helping others and problem-solving
• Excellent verbal and written communication skills with the ability to connect with senior adults empathetically
• Demonstrated patience and empathy when interacting with senior adults
• Strong listening skills and the ability to build rapport quickly
• Self-motivated with a positive attitude and a strong work ethic
• Flexibility to adapt to changing customer needs and sales strategies
• Must be 18 years of age or older
• Previous experience in sales, preferably outbound sales, with a track record of meeting or exceeding targets
• Experience working with senior adults or in a similar demographic is highly desirable
• Experience in the healthcare industry is a plus!
• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP)
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data

Nice to Haves

• High school diploma or equivalent preferred

Benefits

• Flexibility of remote work at approved locations within the United States