Inside Sales Customer Success Manager (Canada Territory)

Summary

Thermo Fisher Scientific serves the life sciences, analytical, and laboratory services industries. The Inside Sales Customer Success Manager will sell service products across the Canada territory, support customers, manage contract renewals, acquire new business, and build long-term customer relationships. The role also involves sales reporting, quote creation, lead development, and achieving financial goals.

Responsibilities

• Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions
• Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%
• Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business
• Actively acquire and consult with existing and new customers for the sale of service products
• As required, prepare sales reports, statistics, and forecast summaries
• Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities
• Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information
• Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads

Skills

• 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals
• Capable of prioritizing, being effective, and strong negotiation skills
• Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively
• High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities
• High self-motivation, team spirit, flexibility, and a positive demeanor
• Knowledge in the field of instrumental analytics/life sciences
• Excellent IT skills, including MS Office, SAP ERP, and CRM systems
• Ability to travel to customer locations up to 25%; includes overnight travel
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
• Bachelor's degree in Business, Science, Finance or equivalent work experience preferred
• Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred

Qualifications

Must Haves

• 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals
• Capable of prioritizing, being effective, and strong negotiation skills
• Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively
• High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities
• High self-motivation, team spirit, flexibility, and a positive demeanor
• Knowledge in the field of instrumental analytics/life sciences
• Excellent IT skills, including MS Office, SAP ERP, and CRM systems
• Ability to travel to customer locations up to 25%; includes overnight travel
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement

Nice to Haves

• Bachelor's degree in Business, Science, Finance or equivalent work experience preferred
• Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred

Benefits

• This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
• Fully remote work arrangement