Sales Operations Manager (REMOTE)

Summary

TRAC Recruiting is seeking a Sales Operations Manager for a growing travel organization with a multi-region sales team and expanding portfolio of products and services. The role will strengthen sales systems, processes, data, reporting, forecasting, CRM adoption, pipeline visibility, and overall sales execution while partnering cross-functionally to improve decision-making and revenue predictability.

Responsibilities

• Develop and maintain sales KPIs, dashboards, and performance scorecards
• Build reliable weekly and monthly reporting around pipeline, activity, production, forecasting, and results
• Provide leadership with clear visibility into sales performance, risks, opportunities, and follow-up items
• Develop account-level reporting and target lists to identify inactive accounts, overdue opportunities, and potential rebooking opportunities
• Support sales meetings, pipeline reviews, 1:1s, planning sessions, and other performance-management rhythms
• Turn sales data into actionable recommendations for Sales leadership
• Own Sales Operations processes within HubSpot, including data standards, reporting, workflows, dashboards, and adoption
• Maintain accurate account ownership, territories, lead routing, and account assignment information
• Partner with Technology to improve CRM configuration, integrations, testing, and data quality
• Establish processes that improve visibility from lead generation through opportunity management and conversion
• Identify opportunities to automate manual processes and reduce administrative work
• Improve CRM adoption and ensure sales teams have accurate, useful information at their fingertips
• Support sales campaigns through target-list development, action tracking, and performance reporting
• Partner with Sales leadership and Finance on territory, capacity, quota, and compensation planning
• Help develop and maintain sales onboarding materials, playbooks, training resources, and performance-tracking tools
• Lead cross-functional Sales Operations initiatives from initial concept through implementation and adoption

Skills

• * 4+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role
• * Experience supporting a distributed B2B sales or account-management organization
• * Hands-on experience with HubSpot, Salesforce, or another major CRM, including dashboards, reporting, workflows, and data management
• * Strong Excel skills and the ability to work confidently with large and imperfect datasets
• * Experience with sales forecasting, pipeline management, territory/account assignment, lead routing, and performance reporting
• * Strong analytical skills with the ability to turn data into clear business recommendations
• * Ability to translate business needs into practical processes and system requirements
• * Strong project-management skills and the ability to drive cross-functional initiatives through implementation and adoption
• * Excellent communication skills and the confidence to challenge assumptions and influence stakeholders without direct authority
• * Highly organized, detail-oriented, accountable, and comfortable working in a fast-moving environment
• * Bachelor's degree or equivalent practical experience
• This role is remote, but living is Southern California or at least PST time zone is preferred
• You MUST be living in the United States, and you MUST be a US Citizen or Green Card Holder
• You must be legally authorized to work in the United States without current or future sponsorship
• * Experience in travel, tourism, cruise, hospitality, or travel-advisor distribution
• * Experience with affinity, dealer, franchise, channel, or relationship-based sales models
• * HubSpot administration or certification
• * Experience with Power BI, Tableau, Looker, SQL, or data warehouses
• * Experience with Softrip, TourTools, or similar travel-industry platforms
• * Experience with EOS or another structured operating system

Qualifications

Must Haves

• * 4+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role
• * Experience supporting a distributed B2B sales or account-management organization
• * Hands-on experience with HubSpot, Salesforce, or another major CRM, including dashboards, reporting, workflows, and data management
• * Strong Excel skills and the ability to work confidently with large and imperfect datasets
• * Experience with sales forecasting, pipeline management, territory/account assignment, lead routing, and performance reporting
• * Strong analytical skills with the ability to turn data into clear business recommendations
• * Ability to translate business needs into practical processes and system requirements
• * Strong project-management skills and the ability to drive cross-functional initiatives through implementation and adoption
• * Excellent communication skills and the confidence to challenge assumptions and influence stakeholders without direct authority
• * Highly organized, detail-oriented, accountable, and comfortable working in a fast-moving environment
• * Bachelor's degree or equivalent practical experience
• This role is remote, but living is Southern California or at least PST time zone is preferred
• You MUST be living in the United States, and you MUST be a US Citizen or Green Card Holder
• You must be legally authorized to work in the United States without current or future sponsorship

Nice to Haves

• * Experience in travel, tourism, cruise, hospitality, or travel-advisor distribution
• * Experience with affinity, dealer, franchise, channel, or relationship-based sales models
• * HubSpot administration or certification
• * Experience with Power BI, Tableau, Looker, SQL, or data warehouses
• * Experience with Softrip, TourTools, or similar travel-industry platforms
• * Experience with EOS or another structured operating system

Benefits

• This role is remote