Inbound Sales Specialist - (Pacific Time Hours)

Summary

Trupanion provides medical insurance for cats and dogs and helps pet owners budget for and care for their pets. The Inbound Sales Specialist engages with warm inbound leads, educates customers about coverage, guides them through enrollment, and achieves sales and productivity goals while delivering an exceptional customer experience.

Responsibilities

• Educate and support prospective Trupanion customers by delivering exceptional service through inbound warm leads, phone calls, and email interactions
• Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions
• Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making
• Effectively guide conversations by utilizing strong call control, active listening, and objection handling techniques throughout the sales process
• Confidently navigate customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication
• Guide customers through the enrollment process while ensuring a seamless, positive, and supportive customer experience
• Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals in a fast-paced environment
• Demonstrate a strong sense of ownership, accountability, and adaptability while managing evolving responsibilities, processes, and workflows
• Navigate multiple systems and tools to deliver a seamless and efficient customer experience
• Prioritize and manage time effectively while maintaining strong attention to detail and productivity in a high-volume contact center environment
• Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system
• Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates

Skills

• This role is scheduled for **40 hours per week across five working days**, with **8-hour shifts from 11:30 AM to 8:00 PM Pacific Time**
• Team members are assigned a **set schedule**, including two days off each week
• Evening and weekend availability is required based on the assigned schedule
• We are unable to consider applications submitted without weekend availability
• This is a remote position open to candidates anywhere in the US aside from **Alabama, California, Florida, Georgia, Illinois, Massachusetts, Nevada & New York**
• You must have a reliable and stable internet connection, delivered through a hard-wired Ethernet connection (cable or fiber)
• Wireless connections, including Wi-Fi, satellite, and mobile hotspots, **are not permitted**
• 2+ years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment is essential
• 1+ years of experience in a customer service role is essential
• Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment
• Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach
• Strong written and verbal communication skills with the ability to educate customers clearly, authentically, and effectively on coverage options and benefits
• Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control
• Demonstrated sense of ownership, adaptability, and resilience while thriving in a metrics-driven and fast-paced environment
• Experienced in navigating multiple digital platforms simultaneously while accurately documenting customer interactions and policy information in CRM systems
• Strong aptitude for identifying customer needs, recommending tailored solutions, and building trust through empathetic and customer-focused communication
• Self-motivated with strong time management skills and the ability to maintain productivity and focus in a remote work environment
• Strong technical troubleshooting skills and comfort using technology independently in a remote environment
• Experience working remotely in a private setting with a reliable hard-wired internet connection and a distraction-free home-office setup
• Must be able to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states and applicable jurisdictions, e.g. assigned Canadian Provinces
• Applicants must be authorized to work for any employer in the U.S
• Property and Casualty (P&C) licensing is a plus

Qualifications

Must Haves

• This role is scheduled for **40 hours per week across five working days**, with **8-hour shifts from 11:30 AM to 8:00 PM Pacific Time**
• Team members are assigned a **set schedule**, including two days off each week
• Evening and weekend availability is required based on the assigned schedule
• We are unable to consider applications submitted without weekend availability
• This is a remote position open to candidates anywhere in the US aside from **Alabama, California, Florida, Georgia, Illinois, Massachusetts, Nevada & New York**
• You must have a reliable and stable internet connection, delivered through a hard-wired Ethernet connection (cable or fiber)
• Wireless connections, including Wi-Fi, satellite, and mobile hotspots, **are not permitted**
• 2+ years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment is essential
• 1+ years of experience in a customer service role is essential
• Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment
• Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach
• Strong written and verbal communication skills with the ability to educate customers clearly, authentically, and effectively on coverage options and benefits
• Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control
• Demonstrated sense of ownership, adaptability, and resilience while thriving in a metrics-driven and fast-paced environment
• Experienced in navigating multiple digital platforms simultaneously while accurately documenting customer interactions and policy information in CRM systems
• Strong aptitude for identifying customer needs, recommending tailored solutions, and building trust through empathetic and customer-focused communication
• Self-motivated with strong time management skills and the ability to maintain productivity and focus in a remote work environment
• Strong technical troubleshooting skills and comfort using technology independently in a remote environment
• Experience working remotely in a private setting with a reliable hard-wired internet connection and a distraction-free home-office setup
• Must be able to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states and applicable jurisdictions, e.g. assigned Canadian Provinces
• Applicants must be authorized to work for any employer in the U.S

Nice to Haves

• Property and Casualty (P&C) licensing is a plus

Benefits

• Uncapped monthly bonuses based on individual performance
• Restricted Stock Units granted to all new team members; new hire grants vest over 4 years
• $1500 sign-on bonus for currently licensed candidates
• Coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Alabama, California, Florida, Georgia, Illinois, Massachusetts, Nevada & New York
• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards