Sales Admin Support Coordinator

Summary

Vault Roofing is a residential roofing company specializing in roof replacement, gutter replacement, and inspections. The Admin Support Coordinator supports Sales Operations by managing user accounts and system access, coordinating onboarding and offboarding, tracking workforce information and equipment, troubleshooting operational issues, and improving administrative workflows.

Responsibilities

• Set up and maintain user accounts across CRM, lender, POS, and other business systems
• Help employees and managers resolve basic login, access, and system questions
• Coordinate system access during employee onboarding and offboarding
• Keep workforce and headcount tracking accurate and up to date
• Order and track equipment including iPads and field materials
• Work across several web-based systems and internal tools
• Troubleshoot issues independently before escalating when needed
• Identify inefficient or repetitive processes and suggest better ways to handle them
• Support changing priorities as the business continues to grow
• The role also includes responsibility for independently evaluating administrative workflows, identifying gaps, and helping implement improvements

Skills

• Naturally follow tasks all the way through instead of assuming someone else will pick them up
• Are organized and detail-oriented, even when several things are happening at once
• Stay calm and helpful when someone comes to you confused or frustrated
• Enjoy learning new technology and figuring out how systems work
• Are comfortable asking questions when something is unclear, but will first try to find the answer
• Communicate clearly and respond promptly
• Can manage your own workload while working remotely
• Enjoy finding easier or smarter ways to get work done
• Previous administrative, coordination, operations, or customer support experience
• Strong organizational skills and attention to detail
• Comfort working across multiple technology platforms
• Basic Microsoft Excel skills, including sorting, filtering, and simple formulas
• Strong written and verbal communication skills
• Ability to work independently in a remote environment
• Ability to handle confidential information appropriately
• Have experimented with AI tools, automation, templates, or other ways to improve a process
• Previous experience with CRM or account-administration systems such as ServiceTitan or Salesforce is helpful, but we can train the right person

Qualifications

Must Haves

• Naturally follow tasks all the way through instead of assuming someone else will pick them up
• Are organized and detail-oriented, even when several things are happening at once
• Stay calm and helpful when someone comes to you confused or frustrated
• Enjoy learning new technology and figuring out how systems work
• Are comfortable asking questions when something is unclear, but will first try to find the answer
• Communicate clearly and respond promptly
• Can manage your own workload while working remotely
• Enjoy finding easier or smarter ways to get work done
• Previous administrative, coordination, operations, or customer support experience
• Strong organizational skills and attention to detail
• Comfort working across multiple technology platforms
• Basic Microsoft Excel skills, including sorting, filtering, and simple formulas
• Strong written and verbal communication skills
• Ability to work independently in a remote environment
• Ability to handle confidential information appropriately

Nice to Haves

• Have experimented with AI tools, automation, templates, or other ways to improve a process
• Previous experience with CRM or account-administration systems such as ServiceTitan or Salesforce is helpful, but we can train the right person

Benefits

• Remote work
• Company-provided equipment
• Benefits including 401(k)
• Opportunity to grow alongside a fast-moving organization