Videojet Field Service Engineer – Jefferson City, MO (Home-based, Company Vehicle)

Summary

Videojet Technologies is a world leader in the product identification market, providing in-line printing, coding, and marking products. The Field Service Engineer is responsible for maintaining and supporting customer equipment, including installation, diagnostics, and troubleshooting of Videojet devices at customer sites.

Responsibilities

• Travel throughout the Jefferson City, MO territory to support manufacturing customers, with most work completed during the day and limited overnight travel and/or limited weekend work
• Provide ongoing care and support for our customer's equipment
• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities
• Diagnose and resolve mechanical, electrical, and software‑related issues and deliver effective, timely solutions
• Become a trusted advisor and partner for our customers, to develop excellent relationships
• Extend our Videojet footprint in the market by promoting our service agreements and newer technology

Skills

• A minimum of 2 years of technical, mechanical, electrical, or field service experience
• Willingness to travel within the assigned territory, including occasional overnight travel
• Ability to comply with customer safety requirements, PPE standards, and site access policies
• Valid driver's license with the ability to safely operate a company vehicle
• Be able to lift up to 50 lbs. and stand, lift, stretch, bend, and squat throughout the day
• Must be comfortable with day travel and home most evenings; but also occasional overnight travel
• Technical Degree preferred and/or relevant military training; other backgrounds welcome to apply with relevant work history
• Technical Agility- Mechanical, Electrical, Electronics, Pneumatics, Hydraulics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills
• Strong Interpersonal skills. Being able to communicate effectively with all levels within an organization, from front line operators to senior management, and remaining professional at all times
• Strong written and verbal communication skills

Qualifications

Must Haves

• A minimum of 2 years of technical, mechanical, electrical, or field service experience
• Willingness to travel within the assigned territory, including occasional overnight travel
• Ability to comply with customer safety requirements, PPE standards, and site access policies
• Valid driver's license with the ability to safely operate a company vehicle
• Be able to lift up to 50 lbs. and stand, lift, stretch, bend, and squat throughout the day
• Must be comfortable with day travel and home most evenings; but also occasional overnight travel

Nice to Haves

• Technical Degree preferred and/or relevant military training; other backgrounds welcome to apply with relevant work history
• Technical Agility- Mechanical, Electrical, Electronics, Pneumatics, Hydraulics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills
• Strong Interpersonal skills. Being able to communicate effectively with all levels within an organization, from front line operators to senior management, and remaining professional at all times
• Strong written and verbal communication skills

Benefits

• Company vehicle, laptop, phone, and uniform.
• Incentive Bonus Plan
• PTO
• Medical, dental, vision, and 401(k) with company match, starting Day 1
• Flexible working hours
• Comprehensive professional onboarding and advanced technical training
• Career coaching and development opportunities
• Parental Benefits
• Wellbeing Program, with rewards.
• Employee Assistance Program (legal, financial, and counseling resources)