Franchise Business Consultant – Mountain Region

Summary

Wingstop Restaurants Inc. is a flavor-focused restaurant company operating a growing franchise system. The Franchise Business Consultant I serves as the frontline field operator and primary business partner to Brand Partners, driving operational execution, performance improvement, accountability, and brand standards across a portfolio of franchised restaurants.

Responsibilities

• Monitor Same Store Sales, guest experience metrics, and operational KPIs
• Identify performance gaps and implement structured improvement plans
• Establish and maintain disciplined business routines, including: Weekly performance check-ins; Quarterly Business Reviews (QBRs)
• Drive follow-through on commitments and ensure accountability
• Maintain clear and consistent visibility into restaurant performance
• Ensure execution of brand standards across: Speed; Accuracy; Hospitality; Food quality
• Reinforce compliance with franchise agreements and operational expectations
• Drive adoption and execution of enterprise initiatives, including: Loyalty programs; SmartKitchen; Training platforms
• Protect the brand across food safety, operations, and guest experience
• Build strong, trust-based relationships with Brand Partners
• Influence performance through operational expertise and clear communication
• Deliver direct, actionable feedback aligned to business results
• Hold partners accountable to agreed-upon actions and commitments
• Escalate performance or compliance issues when necessary
• Partner with cross-functional teams, including: Development; Marketing; Training; Supply Chain; Finance; Technology
• Support new restaurant openings and ensure operational readiness
• Provide field-based insights to inform enterprise decision-making

Skills

• 4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment
• Strong operational expertise with the ability to diagnose and resolve performance issues
• Financial acumen with ability to interpret restaurant-level metrics and trends
• Proven ability to influence without direct authority
• Strong organizational and prioritization skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel extensively within assigned region
• Although this role is remote, we do need this candidate to sit in either **Arizona, New Mexico, or Nevada**

Qualifications

Must Haves

• 4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment
• Strong operational expertise with the ability to diagnose and resolve performance issues
• Financial acumen with ability to interpret restaurant-level metrics and trends
• Proven ability to influence without direct authority
• Strong organizational and prioritization skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel extensively within assigned region
• Although this role is remote, we do need this candidate to sit in either **Arizona, New Mexico, or Nevada**

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
• Discount on Wingstop gift cards
• This role is remote