Inside Sales Representative Job Details | Mattr

Summary

Mattr’s Xerxes business provides sales support for project-based customer opportunities. The Inside Sales Representative manages inbound opportunities from inquiry through quotation, including takeoffs, cost analysis, proposal development, engineering coordination, customer communication, and pipeline tracking.

Responsibilities

• Deliver accurate project takeoffs by gathering bid information from internal and external sources, reviewing blueprints, specifications, and RFQs, assessing scope and feasibility, researching material costs, labor estimates, and timeline considerations, and preparing complete bid packages for review
• Partner with Sales Managers to review customer and project requirements, evaluate costs, determine pricing, analyze competitive pricing and market conditions, prepare cost breakdowns and margin analyses, and support the development of strong proposals
• Coordinate with third-party engineers and internal engineering or design support teams to submit design review requests, confirm proposed solutions meet technical standards, and help develop customized solutions for customer opportunities
• Support Sales Managers by following up on quotes and opportunities, maintaining quotation and opportunity backlogs, tracking quote status and expiration dates, generating pipeline updates, and escalating time-sensitive opportunities to help maximize response quality and win rates
• Provide exceptional customer service by serving as a first point of contact for inbound leads and customer questions, responding to inquiries, supporting project clarification requests, maintaining customer interaction records, and proactively communicating project updates, delivery timelines, and changes that may impact expectations
• Use technology and data tools to track market trends, analyze information, support sales activity, and contribute to quote volume, project follow-ups, engineering specifications, and other sales support needs

Skills

• 1-3 years of experience in inside sales, sales support, estimating, customer service, project coordination, or a related commercial role
• Ability to review blueprints, specifications, RFQs, project requirements, cost inputs, and technical details to support accurate quotation and proposal development
• Strong customer service orientation with the ability to respond to customer inquiries, support clarification requests, and collaborate with internal teams to help meet customer needs
• Strong analytical skills with the ability to evaluate project requirements, track market trends, and support pricing and quotation activities using data and technology
• Ability to collaborate effectively with Sales Managers, customers, engineering/design support, and cross-functional stakeholders to align quotes, opportunities, and technical requirements
• Professional communication skills, strong follow-up discipline, and the ability to manage quote activity, customer requests, and opportunity progression in a timely and organized manner
• Bachelor's degree preferred
• Experience or exposure to construction, civil engineering, or project-based work is preferred
• Tech-savvy with the ability to learn and use sales, quoting, reporting, and analysis tools; experience with QuoteWerks, Salesforce, and Power BI is preferred

Qualifications

Must Haves

• 1-3 years of experience in inside sales, sales support, estimating, customer service, project coordination, or a related commercial role
• Ability to review blueprints, specifications, RFQs, project requirements, cost inputs, and technical details to support accurate quotation and proposal development
• Strong customer service orientation with the ability to respond to customer inquiries, support clarification requests, and collaborate with internal teams to help meet customer needs
• Strong analytical skills with the ability to evaluate project requirements, track market trends, and support pricing and quotation activities using data and technology
• Ability to collaborate effectively with Sales Managers, customers, engineering/design support, and cross-functional stakeholders to align quotes, opportunities, and technical requirements
• Professional communication skills, strong follow-up discipline, and the ability to manage quote activity, customer requests, and opportunity progression in a timely and organized manner

Nice to Haves

• Bachelor's degree preferred
• Experience or exposure to construction, civil engineering, or project-based work is preferred
• Tech-savvy with the ability to learn and use sales, quoting, reporting, and analysis tools; experience with QuoteWerks, Salesforce, and Power BI is preferred

Benefits

• The position is fully remote in the United States, aligned to the Eastern time zone.
• Medical, dental & vision coverage with HSA contributions
• 401(k) with company match, vested immediately
• Attractive incentive bonus plans
• Employer-paid Life, AD&D, and Long-Term Disability insurance
• Wellness incentives
• Free Employee Assistance Program (EAP)
• Discounts on fitness, shopping & travel (Blue365, LifeMart & more)