Inside Sales Representative - Independent Accounts

Summary

YETI is an outdoor gear company seeking an Inside Sales Representative I to support specialty dealers within its wholesale business. The role provides customer service, account and order support, sales operations assistance, and cross-functional collaboration for assigned accounts and territories.

Responsibilities

• Serve as an inside sales contact for specialty dealers, providing timely and professional support
• Occasionally supports outside sales activities—including outbound outreach to assigned accounts, representing the YETI brand at events, and limited customer visits—under the guidance and direction of Sales and Leadership
• Support Sales Representatives by assisting with day‑to‑day account needs and sales operations
• Communicate the YETI brand story in a clear and consistent way that supports customer relationships
• Respond to inbound calls and emails from customers, ensuring questions and issues are addressed promptly
• Provide accurate information and support related to: + Product availability and assortments + Purchase order placement + Order status, backorders, and fulfillment timing + Account balances, block management, and credit status + Product questions and warranty-related concerns
• Communicate backorders and share approved alternate product options as directed
• Help maintain positive working relationships with customers across assigned accounts and territories
• Assist with identifying and resolving order or account issues that may impact revenue or dealer experience, escalating as needed
• Monitor assigned case queues and follow established processes to support service-level expectations
• Support reporting related to credit blocks, order issues, or customer inquiries
• Participate in phone coverage and assist with workload balancing as business needs require
• Support accounts with additional operational complexity (e.g., EDI) under guidance from senior team members
• Work closely with peers, Sales Representatives, and internal partners to ensure smooth execution
• Participate in cross-functional projects or initiatives as assigned
• Follow established processes and contribute ideas for improving efficiency or customer experience

Skills

• Experience in an entry‑level inside sales, customer service, or sales support role, or equivalent transferable experience
• Strong attention to detail and ability to manage multiple tasks in a fast‑paced environment
• Comfort working with systems, tools, and technology to support sales operations
• Interest or background in the Sport, Outdoor, or Home & Hospitality industries
• Dependable team player who shows up consistently for teammates and Sales Representatives
• Willingness to learn, take feedback, and grow the Specialty sales function
• Professional communication skills and a customer‑first mindset
• This is a remote position to be based in Los Angeles, California
• *Experience in Sport, Outdoor, or Home & Hospitality industry strongly valued
• 0-2 years of experience in inside sales, customer experience, or sales operations
• Exposure to consumer, lifestyle, or B2B sales environments

Qualifications

Must Haves

• Experience in an entry‑level inside sales, customer service, or sales support role, or equivalent transferable experience
• Strong attention to detail and ability to manage multiple tasks in a fast‑paced environment
• Comfort working with systems, tools, and technology to support sales operations
• Interest or background in the Sport, Outdoor, or Home & Hospitality industries
• Dependable team player who shows up consistently for teammates and Sales Representatives
• Willingness to learn, take feedback, and grow the Specialty sales function
• Professional communication skills and a customer‑first mindset
• This is a remote position to be based in Los Angeles, California

Nice to Haves

• *Experience in Sport, Outdoor, or Home & Hospitality industry strongly valued
• 0-2 years of experience in inside sales, customer experience, or sales operations
• Exposure to consumer, lifestyle, or B2B sales environments

Benefits

• Remote position based in Los Angeles, California