Product Manager (Public Safety Software) - Remote

Summary

CentralSquare Technologies is a company dedicated to powering public servants and uplifting communities with technology. They are seeking a strategic Product Manager to oversee the Pro Suite product, which includes critical software solutions for public safety agencies. The role involves managing the product lifecycle, collaborating with cross-functional teams, and ensuring the delivery of mission-critical software solutions.

Responsibilities

• Define and own the Pro Suite product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs
• Independently manage the full Pro Suite product lifecycle, from concept and business case through launch and ongoing optimization
• Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform strategy
• Leverage market and competitive data, including AI-powered analytics tools, to prioritize feature development and build the product roadmap
• Establish success metrics and KPIs to measure Pro Suite's performance, adoption, and business impact
• Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
• Collaborate with engineering teams to translate requirements into actionable user stories and acceptance criteria
• Make data-driven prioritization decisions, balancing new feature development, technical debt, and operational improvements
• Evaluate and champion opportunities to embed AI and automation into Pro Suite to improve dispatcher efficiency and outcomes
• Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments
• Lead sprint planning, backlog grooming, and release planning activities with development teams
• Coordinate the marketing of Pro Suite with our marketing team, including positioning, market segmentation, launch plans, pricing, and distribution strategy
• Partner with marketing and sales to develop go-to-market strategies, messaging, and packaging for new features and releases
• Prepare for and present product demos and roadmaps at customer meetings, trade shows, and industry conferences
• Gather customer feedback through on-site visits, user interviews, and advisory board sessions, serving as the voice of the customer internally
• Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics
• Coordinate with third-party partners and technology vendors, including AI/ML solution providers, to integrate complementary capabilities
• Provide product training and enablement to internal teams and customers
• Participate in RFP responses and strategic customer engagements
• Perform all other duties as assigned

Skills

• 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
• Hands-on experience using AI/ML tools or applying AI capabilities within the product management lifecycle (such as AI-assisted analytics, generative AI tools for research or content, or shipping AI-powered product features) is required for this role
• Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
• Demonstrated success owning and delivering products from concept through launch
• Strong understanding of Agile/Scrum methodologies and experience working with engineering teams
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
• Ability to travel for customer visits, conferences, and team meetings
• Experience with public safety, emergency services, or government technology solutions
• Technical background or ability to understand complex system architectures and APIs
• Familiarity with CAD (Computer-Aided Dispatch), 911, or mobile systems
• Experience managing products in highly regulated or compliance-driven industries
• Experience building or launching AI-driven features (e.g., predictive dispatch, natural language processing, automated recommendations) within an enterprise software product

Qualifications

Must Haves

• 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
• Hands-on experience using AI/ML tools or applying AI capabilities within the product management lifecycle (such as AI-assisted analytics, generative AI tools for research or content, or shipping AI-powered product features) is required for this role
• Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
• Demonstrated success owning and delivering products from concept through launch
• Strong understanding of Agile/Scrum methodologies and experience working with engineering teams
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
• Ability to travel for customer visits, conferences, and team meetings

Nice to Haves

• Experience with public safety, emergency services, or government technology solutions
• Technical background or ability to understand complex system architectures and APIs
• Familiarity with CAD (Computer-Aided Dispatch), 911, or mobile systems
• Experience managing products in highly regulated or compliance-driven industries
• Experience building or launching AI-driven features (e.g., predictive dispatch, natural language processing, automated recommendations) within an enterprise software product

Benefits

• Mentorship
• Learning programs
• Clear paths for advancement
• Tuition reimbursement
• Parental leave
• Paid volunteer hours
• Unlimited PTO
• Flexible work environment
• Remote or office work