isolved
Posted 5 days agoVerified live 2d ago
Implementation Specialist (Talent Acquisition)
Brief overview
Remote
High SchoolOr in progress
Analytical TestingWritten and Verbal Communication
About the company
isolvedisolvedhcm.com
isolved is an employee experience leader, providing intuitive, people-first HCM technology.
Job description
Summary
isolved is an employee experience leader providing people-first human capital management technology. The Implementation Specialist supports client onboarding by documenting client needs, integrating processes and systems, coordinating with internal teams, and providing training, customer service, and technical support to ensure successful implementation.
Responsibilities
- Assist with client onboarding
- Assist with project management tasks
- Resolve customer complaints and issues
- Schedule appointments and maintain calendars
- Warm transfer to their account manager
- Set up proper expectations with the client
- Provide customer service and technical support to customers through incoming calls, emails and chats
- Establish the career site to match the company website
- Ensure client's websites are all set up correctly
- Incorporate client forms and procedures seamlessly into their account
- Coordinate with sales and product teams
- Prepare and distribute memos, emails, and reports
- Develop and implement training sessions for new clients
- Handle confidential information with discretion
- Test software applications and systems to identify and fix bugs, performance issues, and other defects
Skills
- High school diploma or equivalent
- Attention to Detail
- Confident in decision making and the ability to explain processes or choices
- Initiative
- Excellent multitasking skills and task management strategies
- Strong Written and Verbal Communication Skills
- Logic & Analytical Testing Skills
- Typing skills
- Employee must be legally authorized to work in the United States
Qualifications
Must Haves
- High school diploma or equivalent
- Attention to Detail
- Confident in decision making and the ability to explain processes or choices
- Initiative
- Excellent multitasking skills and task management strategies
- Strong Written and Verbal Communication Skills
- Logic & Analytical Testing Skills
- Typing skills
- Employee must be legally authorized to work in the United States
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