Onsite Endoscopic Specialist - Austin

Summary

KARL STORZ North America is a medical technology company developing surgical technologies and advanced visualization solutions. The Onsite Endoscopic Specialist provides hands-on support for surgical equipment in a hospital setting, assisting clinical teams with equipment setup, troubleshooting, instrument readiness, and service coordination.

Responsibilities

• Provide hands-on, face-to-face support to OR, SPD, and BioMed teams, ensuring seamless use of KARL STORZ equipment
• Set up, troubleshoot, and maintain video towers, endoscopic systems, and surgical instruments in real-time clinical environments
• Inspect, clean, sterilize, and transport instruments while coordinating repairs, replacements, and service transactions
• Support surgical procedures by quickly resolving technical issues and ensuring equipment readiness
• Track and manage inventory, service needs, and reporting through organized documentation and communication

Skills

• High school diploma or equivalent required; experience in sterile processing, surgical technology, or a medical environment preferred
• Strong communication skills with the ability to collaborate effectively in fast-paced, service-oriented healthcare settings
• Proven organizational and time management skills with the ability to multitask and prioritize competing demands
• Proficiency in Microsoft Office, including Excel and reporting tools
• Ability to meet physical requirements, including lifting up to 25 lbs. and working in clinical environments
• A collaborative mindset with the ability to build strong, respectful relationships across clinical teams
• Strong critical thinking and problem-solving skills, especially in high-pressure surgical environments
• A customer-first approach with a passion for delivering exceptional service and support
• Technical curiosity and the ability to quickly learn and adapt to advanced medical technologies
• Effective communication skills that ensure clarity, accuracy, and confidence in all interactions
• Associate's degree
• CRCST certification or interest in obtaining certification
• Prior experience supporting surgical equipment or medical devices

Qualifications

Must Haves

• High school diploma or equivalent required; experience in sterile processing, surgical technology, or a medical environment preferred
• Strong communication skills with the ability to collaborate effectively in fast-paced, service-oriented healthcare settings
• Proven organizational and time management skills with the ability to multitask and prioritize competing demands
• Proficiency in Microsoft Office, including Excel and reporting tools
• Ability to meet physical requirements, including lifting up to 25 lbs. and working in clinical environments
• A collaborative mindset with the ability to build strong, respectful relationships across clinical teams
• Strong critical thinking and problem-solving skills, especially in high-pressure surgical environments
• A customer-first approach with a passion for delivering exceptional service and support
• Technical curiosity and the ability to quickly learn and adapt to advanced medical technologies
• Effective communication skills that ensure clarity, accuracy, and confidence in all interactions

Nice to Haves

• Associate's degree
• CRCST certification or interest in obtaining certification
• Prior experience supporting surgical equipment or medical devices

Benefits

• Opportunities for career mobility
• Funding for certifications
• Ongoing professional development