Onsite Mobile Solutions Specialist

Summary

KARL STORZ North America is a global medical technology company focused on advanced visualization solutions, smart surgical devices, and software-enabled operating rooms. The Onsite Mobile Solutions Specialist supports the launch and continuity of Onsite Endoscopic Specialist accounts by providing interim field coverage, workflow guidance, clinical and technical training, equipment management, and customer support across healthcare environments.

Responsibilities

• Launch and support new OES accounts by learning customer processes, workflows, procedures, and key stakeholders to create a strong foundation for long-term service success
• Provide interim coverage for short-term OES contracts and established accounts with extended staffing gaps, helping maintain service continuity and customer satisfaction
• Support implementation planning, identify process improvements, recommend efficient workflows, and document opportunities that help improve service delivery and reduce repair-related costs
• Deliver customized training and education based on KARL STORZ products, customer needs, and the clinical environment
• Oversee daily maintenance and management of KARL STORZ equipment, including inspection, documentation, preventive maintenance, troubleshooting, and readiness support in the operating room
• Analyze account and product-utilization data while building strong working relationships with nurses, physicians, Sterile Processing, Materials Management, and administrative stakeholders

Skills

• High school diploma or equivalent
• Three or more years of experience as an OES, or three or more years of experience in Sterile Processing, surgical sales, surgical technology, or another relevant surgical or medical role
• Advanced knowledge of operating room, Sterile Processing Department, and clinical processes, along with strong technical competence and knowledge of KARL STORZ products
• Ability to help create and execute implementation plans while adapting to the processes, stakeholders, and requirements of multiple customer environments
• Strong communication, collaboration, and interpersonal skills, with the ability to work effectively with stakeholders at all organizational levels
• Proficiency with Microsoft Office applications, particularly Outlook and Excel, and ability to travel frequently throughout the United States
• This position requires the ability to lift, push, or pull up to 25 pounds
• A bachelor's degree, relevant advanced certifications, previous training experience, or experience in the medical device or healthcare marketplace is preferred

Qualifications

Must Haves

• High school diploma or equivalent
• Three or more years of experience as an OES, or three or more years of experience in Sterile Processing, surgical sales, surgical technology, or another relevant surgical or medical role
• Advanced knowledge of operating room, Sterile Processing Department, and clinical processes, along with strong technical competence and knowledge of KARL STORZ products
• Ability to help create and execute implementation plans while adapting to the processes, stakeholders, and requirements of multiple customer environments
• Strong communication, collaboration, and interpersonal skills, with the ability to work effectively with stakeholders at all organizational levels
• Proficiency with Microsoft Office applications, particularly Outlook and Excel, and ability to travel frequently throughout the United States
• This position requires the ability to lift, push, or pull up to 25 pounds

Nice to Haves

• A bachelor's degree, relevant advanced certifications, previous training experience, or experience in the medical device or healthcare marketplace is preferred