Sales & CX Enablement Partner

Summary

Osano is an innovative B-Corporation that helps modern enterprises respect data privacy and comply with consent guidelines. The Sales & CX Enablement Partner will equip revenue teams with the knowledge, content, tools, and training needed to sell effectively, onboard new hires, maintain enablement resources, and support customer experience teams throughout the customer journey.

Responsibilities

• Deliver onboarding and ongoing training - run engaging onboarding and skills-workshop sessions (virtual and in-person) that get new account executives quota-ready and productive as quickly as possible
• Build the sales playbook - develop and roll out playbooks, battle cards, call scripts, and sales guides that improve seller performance across segments and sales motions
• Create sales content - produce success stories, case studies, product collateral, presentations, role-plays, and interactive exercises that reps actually use
• Identify skills gaps - build relationships with reps and sales leaders to surface enablement needs, then tailor content and training to close those gaps
• Measure and iterate - track content adoption and training effectiveness through participant feedback and performance metrics, and continuously improve delivery
• Coach and support - provide ongoing coaching to reinforce learning, and help drive a strong learning culture across the sales, CX, and marketing orgs
• Support the full customer journey - equip CX with product knowledge, process guides, and talk tracks for renewals, expansions, and common customer questions
• Build shared, consistent content - create enablement materials that serve both sales and CX, keeping messaging aligned from first touch through renewal
• Partner with CX leaders - identify skills gaps across customer-facing teams and reinforce learning through coaching and refresher training
• Own the content repository - manage the sales enablement content library, keep it current and easy to find, and train the team on how to use it
• Keep messaging aligned - partner with Product Marketing and Product to ensure reps always have up-to-date product information and consistent positioning

Skills

• 2–4 years of experience in sales enablement, sales, sales support, or marketing at a SaaS company
• Exceptional written and verbal communication skills, with the ability to make complex concepts simple
• A passion for teaching and a solid grasp of adult learning principles; comfortable facilitating engaging sessions both virtually and in person
• Proven ability to create sales-ready content - playbooks, presentations, guides, and training materials
• Strong organizational skills and attention to detail, with the ability to manage multiple initiatives at once
• Ability to work cross-functionally with sales, marketing, product, and leadership
• A proactive, adaptable mindset. You are comfortable navigating ambiguity and shifting priorities in a fast-paced environment
• Creative, strategic problem-solving skills
• Familiarity with learning management systems (LMS), e-learning tools, and sales enablement platforms

Qualifications

Must Haves

• 2–4 years of experience in sales enablement, sales, sales support, or marketing at a SaaS company
• Exceptional written and verbal communication skills, with the ability to make complex concepts simple
• A passion for teaching and a solid grasp of adult learning principles; comfortable facilitating engaging sessions both virtually and in person
• Proven ability to create sales-ready content - playbooks, presentations, guides, and training materials
• Strong organizational skills and attention to detail, with the ability to manage multiple initiatives at once
• Ability to work cross-functionally with sales, marketing, product, and leadership
• A proactive, adaptable mindset. You are comfortable navigating ambiguity and shifting priorities in a fast-paced environment
• Creative, strategic problem-solving skills
• Familiarity with learning management systems (LMS), e-learning tools, and sales enablement platforms

Benefits

• A well-defined career path with opportunities to learn different competencies, skills, and concepts and get recognized for progressing.
• Supportive leadership and peers across sales engineering, product marketing, sales development, and demand generation.
• Opportunity to receive a Certified Information Privacy credential.
• Ownership interest for early stake in our success.
• Unlimited paid time off with a requirement to take at least two weeks off per year.
• Paid parental leave for all new parents.
• Osano sponsors individual premiums for base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision Insurance via Aetna.
• A fully, permanently remote company so you can work from anywhere in the U.S.
• Receive a Macbook + $600 to craft your home workspace.
• Annual company trip designed to foster connection, creativity, and having fun together.
• Mental health benefits with free memberships to mindfulness + talk therapy services