Billing Specialist

Summary

Parnall Law Firm is a personal injury law firm serving clients in New Mexico. The Billing Specialist ensures providers submit bills accurately, insurance carriers pay promptly, and client balances are verified so settlement funds can be distributed while maximizing client recovery. The role also coordinates insurance benefits, maintains billing records, monitors performance metrics, and supports the Settlement Department.

Responsibilities

• Attend firm-wide huddle every Monday at 8:00 AM
• Attend daily team mini huddles Tuesday through Friday at 8:00 AM
• Attend biweekly meetings with Team Lead fully prepared with supporting data to review individual metrics and create biweekly goals
• Open all subrogation claims within 14 days of the signed retainer
• Submit Med Pay and Health Insurance information to all treating providers within 30 days of being retained
• Submit Med Pay and Health Insurance information to all treating providers when providers are updated by Case Manager, within 15 days of new provider information
• Request final health insurance and Med Pay ledgers within 7 days of the client finishing treatment and being moved to Prep
• Verify all required outstanding medical balances within 7 days when a case moves into negotiations
• Verify any outstanding medical balances within 5 days of a case being settled
• Maintain a biweekly activity level of 1,000 or more in SmartAdvocate
• Ensure overdue tasks never exceed 60
• Follow up with all providers after providing Med Pay and health insurance information to ensure bills are being properly submitted to the proper carrier
• Maintain accurate records of all bills, payments, adjustments, and remaining balances to facilitate negotiating discounts by disbursement staff, paralegals, and attorneys — maximizing recovery for our clients
• Coordinate benefits with available insurance including but not limited to Med Pay, health insurance, Medicaid, Medicare, Veterans Benefits, and other federal and state programs
• Open claims and submit necessary documents for Medicare and Tricare benefits
• Maintain the client's Medicare portal
• Answer incoming calls via the First Call Group
• Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape
• Follow and maintain all firm policies and procedures

Skills

• 1+ year of experience in billing, collections, accounts receivable/payable, bookkeeping, or legal experience
• Comfort working with numbers, invoices, or basic bookkeeping
• Excellent communication skills, verbal and written
• Strong advocacy for clients and against pushy insurance representatives or medical providers
• Confidence and motivation to exceed expectations
• Professional attire and demeanor
• Desire to learn, develop, and motivate team members
• Team player with the ability to adapt in a rapidly changing environment
• This position is available remotely for candidates living outside the following metro areas: Albuquerque, Rio Rancho, Bernalillo, Los Lunas, Belen, Bosque Farms, Edgewood, Moriarty, Santa Fe, and Roswell. Candidates within these areas should inquire about in-office requirements
• Experience reading or reconciling invoices, statements, or ledgers a plus
• Familiarity with insurance terminology (EOBs, claims, co-pays) is a plus

Qualifications

Must Haves

• 1+ year of experience in billing, collections, accounts receivable/payable, bookkeeping, or legal experience
• Comfort working with numbers, invoices, or basic bookkeeping
• Excellent communication skills, verbal and written
• Strong advocacy for clients and against pushy insurance representatives or medical providers
• Confidence and motivation to exceed expectations
• Professional attire and demeanor
• Desire to learn, develop, and motivate team members
• Team player with the ability to adapt in a rapidly changing environment
• This position is available remotely for candidates living outside the following metro areas: Albuquerque, Rio Rancho, Bernalillo, Los Lunas, Belen, Bosque Farms, Edgewood, Moriarty, Santa Fe, and Roswell. Candidates within these areas should inquire about in-office requirements

Nice to Haves

• Experience reading or reconciling invoices, statements, or ledgers a plus
• Familiarity with insurance terminology (EOBs, claims, co-pays) is a plus

Benefits

• Consistent bonuses
• Comprehensive health, dental, and vision insurance
• Life & long-term disability insurance
• 401(k) plan
• Generous PTO + select paid holidays
• Annual company goal trip
• A positive, fulfilling environment — where learning, growing, and supporting one another are part of the culture
• Comprehensive training provided
• This position is available remotely for candidates living outside the following metro areas: Albuquerque, Rio Rancho, Bernalillo, Los Lunas, Belen, Bosque Farms, Edgewood, Moriarty, Santa Fe, and Roswell.