Account Executive (SaaS Customer Experience) - USA - Remote

Summary

Resonate CX provides a Customer Experience SaaS platform and is seeking an Account Executive to drive new-business client sales. The role owns the full sales lifecycle, including outbound prospecting, discovery, demonstrations, value proposition development, negotiation, and closing, while partnering with cross-functional teams.

Responsibilities

• Own the Full Sales Cycle: Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiating → Closing
• Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
• Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
• Learn and apply the MEDDIC framework to qualify and advance sales opportunities
• Build tailored value propositions tied to measurable ROI and customer outcomes
• Deliver product demonstrations that connect capabilities to real customer challenges
• Engage with multiple stakeholders across buying committees
• Maintain accurate pipeline forecasting and strong deal hygiene in CRM
• Negotiate and close contracts while protecting pricing integrity
• Partner cross-functionally with marketing, product, and customer success to drive deal success

Skills

• 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories
• Demonstrated track record of meeting or exceeding quota in a new business or hunter-style role
• Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise
• Experience selling into SMB or Mid-Market organizations
• Solid outbound prospecting skills (cold calling, email, social selling)
• Ability to run a structured, outcome-focused discovery process
• Strong communication and storytelling capabilities
• Experience managing 1–3 month and 3–6 month B2B sales cycles
• Pipeline generation and territory development
• Professional communication across organizational levels
• Business case and ROI articulation
• Objection handling and negotiation
• Deal strategy and stakeholder engagement
• CRM discipline and forecast accuracy

Qualifications

Must Haves

• 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories
• Demonstrated track record of meeting or exceeding quota in a new business or hunter-style role
• Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise
• Experience selling into SMB or Mid-Market organizations
• Solid outbound prospecting skills (cold calling, email, social selling)
• Ability to run a structured, outcome-focused discovery process
• Strong communication and storytelling capabilities
• Experience managing 1–3 month and 3–6 month B2B sales cycles
• Pipeline generation and territory development
• Professional communication across organizational levels
• Business case and ROI articulation
• Objection handling and negotiation
• Deal strategy and stakeholder engagement
• CRM discipline and forecast accuracy

Benefits

• Uncapped commission
• Accelerators for overperformance
• Equity participation (where applicable)
• Mentorship and development from elite Customer Experience sales leadership
• A collaborative environment that invests in your growth