Inside Sales Representative - Great Lakes

Summary

Standard Process Inc. is a whole food nutrient solutions company focused on changing lives through its products and employees. The Inside Sales Representative will drive district sales, develop leads, support existing customers, process orders, and build professional relationships with healthcare professionals through phone and email. The role also involves managing CRM data, collaborating across departments, and representing the company at regional or national trade shows and conferences.

Responsibilities

• Meet and exceed assigned sales revenue and account contact goals for the territory
• Develop professional sales relationships with HCPs via phone and email
• Manage large volume of inbound and outbound calls and emails daily to support customers
• Process customer orders via phone/email
• Utilize professional communication skills with external customers and internal departments
• Utilize product knowledge and sales skills to identify and meet customer needs
• Keep up with Standard Process product and service information and updates
• Explain and demonstrate features of products and services
• Convert pre-qualified leads and generate new business with existing customers
• Promote excellence by providing superior service to customers
• Handle customer inquiries (product questions, costs, shipping/tracking, etc.) as they occur
• Assist field sales organization on sales related activities as needed
• Maintain a database of customers and leads; log and record all communication and opportunities in CRM tool
• Organize and prioritize customer follow up calls
• Learn industry, product, market segments, and appropriate tools to grow customers
• Partner with Sales, Customer Care, Analytics, Marketing, and Finance as needed to advance the sales process
• Utilize analytics and market intelligence to make confident and strategic decisions to drive business growth
• Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth

Skills

• 2+ years of experience in inside sales, account management, or customer support
• Experience with consultative phone sales, presenting product information, prospecting, and cold calling
• Excellent communication skills both verbal and written
• Results driven individual with strong desire to succeed, high energy, self-starter
• Strong commitment to customer service and product descriptive skills
• Strong organizational and time management skills
• Adaptable, professional, courteous, and motivated
• Knowledge of commonly used terms in the supplement industry
• Ability to multitask and work in a fast and changing environment
• Must work well individually and as a member of a team
• Willingness to learn new skills and actively participate in professional development
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and an ability to effectively use sales and marketing software & CRM
• Strong internet research skills required
• Communication (verbal and written)
• Ethics/Integrity
• Customer Focus
• Personal Accountability/Professionalism
• Selling Skills
• Results Oriented/Drive for Results
• Perseverance/Tenacity
• Resilience
• Bachelor's degree in Sales or Marketing
• Equivalent work experience in related field
• Experience with consultative phone sales, presenting product information, prospecting, and cold calling
• Experience using Customer Relationship Management (CRM) software

Qualifications

Must Haves

• 2+ years of experience in inside sales, account management, or customer support
• Experience with consultative phone sales, presenting product information, prospecting, and cold calling
• Excellent communication skills both verbal and written
• Results driven individual with strong desire to succeed, high energy, self-starter
• Strong commitment to customer service and product descriptive skills
• Strong organizational and time management skills
• Adaptable, professional, courteous, and motivated
• Knowledge of commonly used terms in the supplement industry
• Ability to multitask and work in a fast and changing environment
• Must work well individually and as a member of a team
• Willingness to learn new skills and actively participate in professional development
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and an ability to effectively use sales and marketing software & CRM
• Strong internet research skills required
• Communication (verbal and written)
• Ethics/Integrity
• Customer Focus
• Personal Accountability/Professionalism
• Selling Skills
• Results Oriented/Drive for Results
• Perseverance/Tenacity
• Resilience

Nice to Haves

• Bachelor's degree in Sales or Marketing
• equivalent work experience in related field
• Experience with consultative phone sales, presenting product information, prospecting, and cold calling
• Experience using Customer Relationship Management (CRM) software

Benefits

• Annual incentive program
• Comprehensive health care and flexible benefit plan
• Company-matched 401(k) plan
• Profit sharing plan
• Platinum WELCOA award-winning wellness program
• Daily fitness classes
• Free life coaching services
• $450 monthly Standard Process supplement allowance
• Paid time off
• Educational assistance
• Company hosted outings and events
• Strong community involvement