Key Account Manager, Auto

Summary

Sunbit is a financial technology company providing Buy Now, Pay Later solutions for essential services, including automotive dealerships. The Key Account Manager will manage existing auto dealership service-center accounts, drive Sunbit adoption and revenue growth, build relationships with Fixed Ops leaders, analyze performance data, and provide coaching and strategic support.

Responsibilities

• Manage a portfolio of key auto dealership service centers to drive growth in Sunbit utilization, focusing on service-lane adoption, customer conversion, and revenue performance
• Build and maintain strong relationships with Fixed Ops leaders (Service Managers, Directors, Advisors, and BDC teams) by understanding their workflows and aligning Sunbit to their operational needs
• Analyze performance and revenue data to identify usage trends, gaps in adoption, advisor performance, and areas for targeted coaching or improvement
• Set monthly goals with dealership leadership and service advisors, ensuring alignment on Sunbit usage expectations, customer presentation standards, and key service-department performance metrics
• Deliver clear, data-driven Quarterly Business Reviews (QBRs) that highlight performance results, ROI, adoption trends, and recommended action steps
• Collaborate with Regional Operations Managers to execute growth strategies, support on-site engagement, and ensure consistent account performance across dealership groups
• Track and document all account activity in the CRM - including visits, trainings, advisor engagement, escalations, and performance metrics - to maintain accuracy and internal visibility
• Provide actionable feedback to Sunbit internal teams on partner needs, operational challenges, competitive insights, and broader Fixed Ops trends
• Support service-center teams with ongoing training and coaching to ensure advisors confidently present Sunbit and follow best practices consistently
• Other duties as assigned

Skills

• 4+ years of field sales or account management experience, ideally working with automotive dealerships or within Fixed Ops environments
• Proven ability to coach teams and implement processes, especially when introducing or scaling technology solutions
• Strong business and financial analysis skills with the ability to assess performance, identify opportunities, and execute data-driven action plans
• Excellent communication skills, both verbal and written, with the ability to present confidently to service-center leadership
• High proficiency with Microsoft tools (PowerPoint, Excel, Word) and solid project-management capabilities
• Self-motivated, resourceful, and proactive, with a willingness to roll up your sleeves and drive results in a fast-moving environment
• Highly organized with strong time-management skills and the ability to manage a large, multi-location account portfolio independently
• Willingness to travel extensively

Qualifications

Must Haves

• 4+ years of field sales or account management experience, ideally working with automotive dealerships or within Fixed Ops environments
• Proven ability to coach teams and implement processes, especially when introducing or scaling technology solutions
• Strong business and financial analysis skills with the ability to assess performance, identify opportunities, and execute data-driven action plans
• Excellent communication skills, both verbal and written, with the ability to present confidently to service-center leadership
• High proficiency with Microsoft tools (PowerPoint, Excel, Word) and solid project-management capabilities
• Self-motivated, resourceful, and proactive, with a willingness to roll up your sleeves and drive results in a fast-moving environment
• Highly organized with strong time-management skills and the ability to manage a large, multi-location account portfolio independently
• Willingness to travel extensively

Benefits

• This role is also eligible for quarterly performance bonuses
• This role will also be granted company equity via stock options
• Mission driven, empowered, and collaborative culture
• Stock options
• Unlimited PTO
• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Team-based strategic planning and ownership of deliverables