Service Engineer

Summary

ZF Group is a global technology company that specializes in driveline and chassis technology. They are seeking a Service Engineer responsible for coordinating technical service actions, supporting customers with product-related issues, and ensuring the implementation of service updates across the organization.

Responsibilities

• Implementation and coordination of service actions both in house and in field
• Establishes and maintains positive customer relationships for technical issues and customer satisfaction
• Interprets, distributes and follows up to ensure Service Change Notices are implemented throughout the organization
• Creates and distributes Technical Service Bulletins for ZF product to aid customers in product installation
• Proactively alerts Industrial Business Line Product Management and Quality department about potential safety and technical issues on ZF product
• Helps to find solutions by using problem solving process
• Provides technical support on new product releases, B.O.M.’s and catalogs
• Assist in warranty inspections and provides failure analysis on ZF product warranty claims which may require some travel
• Travel internationally and domestic up to 20%

Skills

• Bachelor's degree in engineering or related technical field
• Proficiency in Microsoft Office and SAP
• Project management, good customer relations and negotiation skills
• Self driven and result & detail oriented
• Must be able to troubleshoot/problem solve drivetrain issues
• 1+ years experience (including internship or co op)
• Experience with high voltage vehicle systems and CAN knowledge
• Heavy duty construction vehicle or commercial vehicle experience

Qualifications

Must Haves

• Bachelor's degree in engineering or related technical field
• Proficiency in Microsoft Office and SAP
• Project management, good customer relations and negotiation skills
• Self driven and result & detail oriented
• Must be able to troubleshoot/problem solve drivetrain issues

Nice to Haves

• 1+ years experience (including internship or co op)
• Experience with high voltage vehicle systems and CAN knowledge
• Heavy duty construction vehicle or commercial vehicle experience

Benefits

• Annual Incentive Plan
• Paid time off
• 401k Plan
• Health Care Benefits
• Paid Holidays
• A supportive collaborative team environment
• A strong diverse culture
• Supportive Employee Groups and community outreach activities